We offer free delivery on most items. Free delivery applies as standard to Mainland UK only. Delivery to Northern Ireland and the UK's Highlands and Islands may attract a delivery charge. Please contact us before ordering so we can check and confirm any extra costs.

Bulk orders and orders of some larger items, such as dining tables for example, will have a delivery charge applied. Please check the item description or contact us to check delivery costs.

All of our products are handmade to order. Our 'processing time' is the time it takes to make, package and dispatch your order. The processing time may be different for different products, and can vary according to a number of factors, such as the volume of orders we have and the availability of materials. The processing time can also occasionally be affected by factors outside of our control.

The processing time for each product will be confirmed in the item details. If you cannot see the processing time please contact us in advance to avoid any disappointment. Similarly, if your order is urgent (for a gift etc) please contact us in advance to confirm whether we will be able to fulfil your order in time.

We usually use the following services:

- Royal Mail Tracked 48: small items less than 45cm long

- Parcelforce 48: both small and medium sized parcels

- UPS Standard (next day): larger items over 140cm long

We may select a different courier or a different service at the time of dispatching your order. Please contact us in advance if you have any questions or concerns over receiving your order.

Where possible we use recycled and recyclable materials to package our orders. We receive a lot of items into our workshop in a variety of cardboard boxes and we reuse as many of these as possible, so please do not be surprised to receive your order packaged in reused card. We use biodegradable bubble-wrap and try to keep the use of plastic packaging to a minimum.

Yes, you can collect your order from our workshop in Birtley, Gateshead. If you would prefer to collect you can enter code 'COLLECT10' at checkout to receive 10% discount on your order. We will notify you when your order is ready and confirm arrangements for collecting.

If you are not entirely happy with your order please contact us immediately to allow us the opportunity to resolve the issue.

If you would like to return an item to us we will offer a refund or replacement as long as you contact us within 2 days of delivery and we receive the item back to us, in the original condition, within 14 days of delivery. Unless your item is damaged, you will be liable for return postage costs and if ordering a replacement item you will be liable for redelivery costs.
​
We will not offer refunds or exchanges on non-standard products that have been made to custom requirements.

The return address is:

Barrel & Bird
Unit 67 Birtley Business Centre
Station Lane
Birtley
DH3 1QT

We make all of our products from reclaimed scaffold boards, which are typically made from European Whitewood. Whilst this is a softwood, scaffold boards make sturdy furniture. The boards are usually around 22.5cm wide and 3.5cm thick, though they can vary.

The scaffold boards we use are reclaimed, so each board is unique and will have its own signs of wear. The colour and overall finish will vary from board to board. Please see our other item listings and social media for further images of how the various finishes may look and contact us with any queries.

The boards can have branding of the scaffold company name on the sides, cracks and dents, burns, paint remnants, metal nail plates, holes where nail plates or metal end bands have been removed, saw marks, staples, sunken nails and rust stains. They may also show visible repairs where we have installed biscuit joins across cracks.

Please contact us in advance of ordering if you have any queries or preferences.