All orders take generally 5 to 10 business days to arrive to you. We generally process and ship out your order the next day, but please allow two days for orders placed over the weekend as we are normally slammed over the weekend.

As the holiday season approachs our times will very. Your item will be shipped within three days at the very latest.

We ship everything via the United States Postal Service using their ESV postal system. That means that when we ship out your order, we actually sort all of our orders into different zip codes. The post office then just sends that bag of orders to that zip code. The packages are not individually scanned until they get to your zip code, so your individual tracking will not update until then. We know this can be frustrating when you are eagerly awaiting your package and especially during peak holiday times when shipping is slow, but this is how we are able to keep our prices down and make shipping so inexpensive!

All of our books are gently used and/or donated, and graded by us for condition. Please view our Replacement Policy if you feel you've received books that don't meet our quality guidelines.

We grade all of our preloved books by a GOOD/READABLE standard.

GOOD/READABLE: Item may have minor cosmetic defects (marks, wears, cuts, bends, crushes) on the cover, spine, pages, or dust cover. Dust covers or boxed set cases may be missing. The item may contain remainder marks on outside edges. The item may be missing bundled media. All pages and cover are intact (may not include dust cover, if applicable). The spine may show signs of wear. Pages may include limited notes and highlighting. May include "From the library of" labels.

We grade by the condition of the book, not by when it was published. Our books are used, so we rarely get brand new relases (though it does happen!) Besides, it’s the content inside, not the age that matters!

You can return any order within 10 days for a full refund. We are not responsible for return shipping costs. Please purchase a label on your own and include the tracking number in an email to support@neverland-books.com to speed up the return process. Once we have confirmed we have recieved the package, a full refund will be issued. If the package is missing books from the order, the order will be subject to a 50% restocking fee and thus only 50% of the initial purchase value will be refunded. Please note we are not responsible for lost packages and can only process refunds once they reach our warehouse.

Requests Must Be Placed Within 10 days of receiving the order.

For all orders, Our free replacement service will replace the following problems in an order
- Heavily Damaged Exterior to be determined by customer service
- Heavy Water damage
- Heavy soiling Duplicated books within an order
- Religious in non-religious products (this does not apply to commonly celebrated holidays.)
- Heavily written in/on - only when this is determined to be excessive Wrong language Duplicates within the order Unreadable text - this means writing or stickers heavy enough to obscure reading parts of the text.
- Missing pages/parts of books - this does not apply to paperback covers with small nicks/tears or small missing corners.

- Age level is up to interpretation in a lot of ways. We currently use our own custom software that pulls data from Amazon to determine age level and grade level. A good example of this is you may order 2nd-grade books and you determine that it is more of a 3rd-grade reading level.

- Customer does not like the book. Our books are random lots, so as much as it pains us, you may not love every book you receive, give it to a friend or donate it! We just ask that you please don’t throw books away.

- 'Outdated' We grade by the condition of the book, not when it was written.

-Religious books in non religious lots, please specify if you don’t want religious books

- Customer ordering the wrong genre when they wanted a different one

Before you contact us please double check your tracking information and call your local post office (oftentimes they can help a lot more than we can!)

Once a package leaves our warehouse, we no longer have control over it. We cannot speed up shipping times or get your exact lost package back. After you contact the post office and they can’t locate your package or notify you that it is on the way please send us an email with the following information: Name Shipping Address Order # What Platform you placed your order on (Website, Facebook, Mecari, Ebay, etc) What you ordered? We will open a case with USPS - Please note that cases with USPS often take 2-4 weeks to resolve If they cannot find your package, we will send you a new one.