We at Brown Owl Gifts know when you place your order you want your purchases fast, we work with that fact in mind ensuring you get your products in the fastest time possible. We do not make money on your shipping costs, so we charge you what we get charged and not a penny more.
To get you the cheapest prices our postage does not come with tracking, you can purchase this as an optional extra. Please check our main shop page.

DELIVERY TIMES – We work on outside delivery times so you are not disappointed. Often it will arrive well within these guidetimes.

United States 7 – 15 Working Days
Canada 7– 15 Working Days
United Kingdom 2 – 3 Working Days
Australia 10 – 15 Working Days
Europe 5 – 7 Working Days
Rest Of World 7 – 15 Working Days

Please note we cannot be held accountable for overseas customs delays in USA, Canada and Austrailia , these can occur when they make random spot checks on items. Please also take into account our product processing time. This obviously adds on to your dispatch times. Please contact us via the Etsy messaging system should any purchased product not reach you within these guide times.

Having the creative touch! Like us we love people with that little bit of spark and creativity. Why not design your own item for us to create for you, or you could explain to us what you want to create. Either way using the custom order button we can create your perfect order giving you a product that is simply unavailable to buy anywhere else a unique gift for someone special.
If you are looking to purchase in bulk or are looking for corporate items then please also message us as we will be able to provide you with some fantastic deals within our range.

As a business we are fully committed to GDPR (General Data Protection Regulation) compliance and the protection of our customer’s data.

What data do we hold about you and how do we collect it?
For all customers, we hold information relating to each purchase. This includes items bought, full name, address, phone number and email address. It is important to note, we store no customer payment details.

How is your data processed and what do we do with it?
We only use customer data to process an order and handle any queries relating to that order.

Where is your data held and is it secure?
All pages and data are stored with Etsy directly and secured with passwords.

Do we share data with anyone else?
We do not share any customer data with third parties.

What are your rights over your personal data?
You have a number of different rights regarding your personal data. You have the right to access the personal data we hold about you. This will be provided by us free of charge and in a reasonable time frame. You also have the right for this data to be corrected when incorrect, out of date or incomplete.

Who do I contact for data enquiries?
For all data enquiries, please contact us via the messaging system.