As all items in my shop are already made up and ready to send out custom orders or requests to personalise an already listed item will have to be individually made to order just for you.

This will mean that the processing time will increase along with the cost of the item as if the glass colours you require are not available then I will need to order them in especially to complete your art. This can often take between 3/7days.

There will often be a waiting list for commissions so please order in plenty of time so you are not disappointed as bespoke work can take up to 2/4 weeks depending on availability of glass and if I have a time slot.

If item has been damaged in the post customer will be required to send message with photographs of the item immediately alerting me of the situation.
Once damage is assessed if salvageable item is to be sent back to me in the same condition as seen in the photographs. (Wrapped as it was on opening - to avoid further damage)

I will refund shipping back to customer once item received in same condition and proof of postage has been sent via photograph.

This must be done within 7 working days.
On items return I will attempt to either fix damage and send it back again or refund in
full.

Custom orders are non refundable and cannot be returned.

Full consultation will be done before I start a custom/personalised order so my customer will be fully aware of what they will be receiving before I send it.
Payment will be needed in full before I can start work or book a time slot.

Buyers are responsible for return postage costs.
If the item is not returned in its original condition, the buyer is responsible for any
loss in value.