Delivery and Shipping

⚠️ IMPORTANT INFORMATION - COVID-19

THE DELIVERY TIMES TAKING MORE THAN USUAL IN MOST DESTINATIONS WITH THE STANDARD SHIPPING. PLEASE NOTE THAT THE ESTIMATED DELIVERY TIMES BELOW ARE NOT ACCURATE AT THIS PERIOD OF THE PANDEMIC. THANK YOU FOR YOUR PATIENCE AND YOUR UNDERSTANDING.

Many countries have taken steps in response to the coronavirus (COVID-19) pandemic that impact their postal operations and customer service. Delays in mail and package deliveries are common because of flight cancellations, staff reductions, government measures and other disruptions in workplaces and daily lives.

At this point no restrictions apply to trade and cargo routes so for your sooner service we would strongly recommend, if you wish, to choose the express shipping option as your order will be delivered faster and with better tracking.

Processing time
For non-customised orders, once purchased and fully paid it takes 1 to 3 business days for your order to be shipped. For customised / personalised orders please contact me regarding the processing times.

Shipping providers and Tracking

Standard free shipping :
The majority of the jewellery in Delivou Jewellery Etsy shop are dispatched with the standard shipping which is free. The orders shipped using the Hellenic Post (ELTA) registered postal service until the parcel arrives at the destination country, then the delivery of the parcel is handled by the country’s main postal company (list of examples below). Please note that the registered service above requires signature at delivery for security and tracking purposes.

Express shipping :
The express shipping is optional in Delivou Jewellery Etsy shop with extra charge. It usually delivers in 3 to 4 business days in most destinations with some exceptions like in remote areas. The orders shipped using the ELTA Courier postal service which cooperates with DHL. For the secure delivery of the parcel DHL requires a contact phone number in case they need to contact the receiver regarding their delivery. Please note that the express shipping service requires signature at delivery for security and tracking purposes.

Tracking :
A tracking number is provided in both services above. At the moment your order is shipped a dispatch notification will be sent to your email connected to your Etsy member account or guest account providing you the tracking number. You can track the delivery status via Etsy in your order’s details. Please note the tracking number of the express shipping requires update after the parcel arrives at the destination country and after your individual request via message in Etsy.

Main postal companies examples in the destination countries

United States of America : USPS (www.usps.com)
United Kingdom : Royal Mail (www.royalmail.com)
Germany : Deutsche Post (www.deutschepost.de)
France : La Poste (www.laposte.fr)
Italy : Poste Italiane (www.posteitaliane.it)
Spain : Correos (www.correos.es)
The Netherlands : PostNL (www.postnl.nl)

Estimated delivery times

Standard free shipping
Greece : 1 - 3 business days
USA : 15 -20 business days
Europe non-EU : 10 - 15 business days
European Union : 8 -12 business days
Australia : 20 - 25 business days
Canada : 20 - 25 business days
United Kingdom : 7 - 10 business days
France : 7 - 10 business days
Germany : 7 - 10 business days
Hong Kong : 20 - 25 business days
Ireland : 10 - 15 business days
Italy : 7 - 10 business days
Portugal : 8 - 12 business days
Spain : 8 - 12 business days
The Netherlands : 7 - 10 business days
Russia : 12 - 20 business days
Japan : 20 - 25 business days
New Zealand : 20 - 25 business days
Everywhere Else : 20 - 25 business days

Express
International : 3 - 4 business days
Domestic : 1 - 2 business days