Most of our jewelry is 14kt gold fill, rose gold fill & fine sterling silver chains, clasps and components.

14k gold fill is a beautiful more affordable alternative to solid gold as it is a genuine layer of gold permanently bonded onto base metal with heat and pressure that contains 100+ times more gold than gold plated. It is extremely durable, won't chip or flake and is tarnish resistant. Our jewelry wears extremely well. With proper care it can last years.

Sterling silver will naturally tarnish on some people, but it can easily be polished back to its original shine very easily.

We have some gold-plated pendants. All engraved Illustrated Designs are high quality stainless steel charms. Each listing lists the materials used.

• If the listing doesn't offer to add "a name" on standard card, Please see add-ons service section and add "custom jewelry card" to your order. Add link below

https://www.etsy.com/listing/787159042/custom-message-on-jewelry-card?click_key=7d5907578526f5550d55518050b6a3c76c2de3db%3A787159042&click_sum=294514d7&ref=shop_home_active_1&pro=1&frs=1

• Fee needs to be applied, otherwise jewelry card will come as shown.
• Please be specific if you may want a different jewelry card to add a name (that's not the same card as the listing you purchased)
Card number is stated on top right of each listing

FOR CUSTOM MESSAGE CARD
• you can choose this option from the same listing above.

please make sure you spell everything correctly

Please see Add-ons Service Section for add-on charms we offer to add to your jewelry piece ( Must be purchased at the same time, please convo us if unsure)

To add on Raw Birthstones, please go to the link below

https://www.etsy.com/listing/1053595521/add-on-raw-birthstones-rough-shapes-on?click_key=9484338f1eec0fef0e971df0e78ca1a383a16dc0%3A1053595521&click_sum=707f56dd&ref=shop_home_active_2&pro=1&frs=1

•Your jewelry will come packaged beautifully in a branded jewelry box, ready for gift in our beautiful organza bag.

We also include a blank note gift card, a jewelry care card, & a jewelry pouch (Blush pouch for women jewelry, Grey Pouch for men jewelry)

Please leave a note to to seller at checkout if you prefer a different card from the listing you purchase

• We are happy to include a small handwritten note for you free of charge. Leave us a note at checkout with your personal message.

• We do not paper include invoices anymore. They are emailed to you via etsy after you purchase.

The USPS is experiencing delays due to Covid 19. Your patience is appreciated.

Estimated shipping times
(Not including production time)
• First Class : 2-7 business days
• Priority Mail : 2-3 business days
• Express : 1-2 business days

• We ship packages Monday- Friday.
• We ship with tracking. If a package shows scanned as delivered and you didn't receive it, please contact your local post office so they can help you locate the package as they can check where it was last scanned.
• We are not responsible for lost, stolen, or undelivered packages. If your package does not arrive you can call your local postal service to inquire about your package.
• We only refund if a customer file a claim with USPS, and proved that they misdelivered.

Delivery times are based on the country you are in. We ship to very limited countries.

You will receive tracking the you can track while your package is in the USA. Once your packages leaves the USA you will not be able to track it.

Once we've shipped your package, we can't do anything with it once it's in the hands of customs officials and your country's postal service.

We are not responsible for lost, stolen, or undelivered packages. If your package does not arrive you can call your local postal service to inquire about your package. Packages are frequently held up at customs and this is completely out of our control.

Customs Fees:

International customers, please be aware that your country may charge an international customs fee/ handling fee in order for you to receive your package. Your local post office will contact you and hold your package until this fee is paid. Please check with your country if this fee is required. Customs fees are at the expense of the customer.

If you refuse the package we will refund the cost of the jewelry, not the shipping as it was already paid for and used to ship your package.

Here is Etsy's info on Customs Fees...

https://help.etsy.com/hc/en-us/articles/115015691007-Custom-Duties-and-Import-VAT?segment=shopping

We are happy to do returns/exchanges on non-personalized jewelry.

Earrings are not eligible for returns for sanitary reasons.

Buyer is responsible for the returning the item to us. Returns must be shipped back in the original packaging. Any necklaces or pieces with chain must be returned on the hangtag to prevent tangling. Items that are improperly packaged & damaged as a result will be subject to a 50% restocking fee. We refund minus the original shipping costs we paid.

Exchanges charged a $4 reshipping fee (includes tracking).
We dont carry stock as we handmade each item so a small fee for a longer/shorter chain will be charged.

Please message us for a return/exchange form that MUST be included with your item you are sending back.