• Studio Hours are Mon. - Fri., 10am - 5pm EST. I'm closed for major US holidays. Holiday hours will be noted in the Shop Announcements.
• Artwork or proofs for custom artwork are sent in 1-2 business days of receiving your customization details.
• For other deadlines, please see the item(s) you’re interested in purchasing or contact me.
→ Rush Add-On’s available. Please contact me to get started: samantha@atwatergraphics.com, or via Etsy message. Anytime I can accommodate a rush without a fee, I will!

PRINTED ITEMS/WAX SEALS: If you have a problem with a physical product, contact me immediately via Etsy or email, samantha@atwatergraphics.com

I will do everything I can to halt the production of your printed project and make the appropriate changes. For additional details, please see the cancellation/refund/exchange policy for printed/physical orders (below).

DIGITAL ITEMS: You have 3 business days after the final files are delivered to make additional changes. These changes are subject to the 3 revisions included in orders. If you have already used all revisions or request revisions after 3 business days, please contact me. Generally, additional edits are $5 per edit.

Color can vary greatly. Please review colors/proofs/images on a computer for the closest accuracy, or contact me for a swatch or wax sample.
→ There are no refunds for color discrepancies.

All approved proofs will be produced/printed as they are approved.
→ If approval is not provided within 3 business days, I reserve the right to cancel OR print as-is (no returns/cancellations for as-is printing). It is ultimately the buyer’s responsibility to review the proof for any errors.

Common items to review your order for include:
• Spelling/Grammar
• Names
• Locations/Addresses
• Phone Numbers/Websites
• Dates
• Times
• Paper Type, Texture, or Size: Ask me if you aren't sure.

If you have a problem with a printed/physical product, contact me via Etsy or samantha@atwatergraphics.com.
• Orders can be canceled up to 3 hours after purchase, or until a proof is provided.
• 
Proof provided/not yet approved: Contact me for the best resolution. Refunds are honored minus design fees: $25-50 base rate plus $10-25 per additional proof.
• Proof approved/printed: Due to the custom nature of my work, orders cannot be canceled/returned/exchanged.
• For *non-custom* unaltered items (e.g. blank envelopes), contact me within 30 days of the tracking delivery date. Refunds are processed after receipt of return. Shipping costs are covered by the buyer.
♡ Please see my guarantee (below) in the event I make an error.

If you have a problem with a wax seal order, contact me via Etsy or samantha@atwatergraphics.com
• Orders can be canceled up to 3 hours after purchase.
• 
Custom Seals (e.g. logo, dates, etc.): Once a proof has been provided, you may cancel for a refund minus the design fee(s). Design fees are a base rate of $25 plus $10 per additional proof. Once approved, orders cannot be canceled/returned/exchanged.
• Non-Custom Seals: You may return orders (25 seals or less) within 30 days of the tracking delivery date. Refunds are processed after receipt of return. Shipping costs are covered by the buyer. For more than 25 seals, orders cannot be canceled/returned/exchanged.
♡ Please see my guarantee (below) in the event I make an error.

Digital orders can be canceled up to 3 hours after purchase or until a proof is provided.

• If the proof has been provided, but you haven't approved the proof: Contact me. While I cannot guarantee cancellation after a proof is provided, I will do everything I can to work with you to find a satisfactory resolution.


• If the proof is approved and/or final files have been provided: Due to the custom nature of my work, I cannot cancel/refund/exchange the order. Regardless, always contact me. Sometimes changes to the file will resolve the problem or another solution is available.
♡ Please see my guarantee (below) in the event I make an error.

When purchasing from Atwater Graphics Studio/Samantha Sara, LLC/it's owner(s), you agree that you will not use items commercially: sell, print*, copy, alter, download*, or otherwise reproduce any part of our artwork without specific written consent. *Digital file purchases allow permission for personal printing and downloading only.

Samantha Sara, LLC DBA Atwater Graphics Studio has sole ownership and rights over designs produced by us herein. We may use open source or purchased items within our designs. These items may not be sold, altered, copied, printed, downloaded, or otherwise reproduced in a manner not compliant with those items. We are not responsible for misuse and lack of permissions of outside files used within our designs.

I started Atwater Graphics Studio as a way to provide the customer service that I couldn't when I worked for a large print company. I want your items to be as perfect as you do, because I truly love what I do! I will put in the time and effort to make sure you're happy with your purchase. For custom printing, I go beyond what many designers will when proofing. I double-check items such as spelling and information errors like websites or phone numbers (although the final review is still up to the buyer). In the event that I make an error, I will correct your order as soon as possible at no cost to you. In the unlikely event, I feel I cannot satisfactorily correct your order, I will refund you in full and recommend alternative solutions.

I cannot start custom orders until I have your information. Common items I need are listed below.
✓ Name of Couple
✓ Date, Time, and Location of Event
✓ RSVP Date
✓ Wedding Websites
✓ Insert Card Information
✓ Color customizations for your design or envelope color upgrades
✓ If you'd like to have the parent(s) or host(s) for the event listed, include those names and any titles such as Dr. or Esq.
✓ Guest Names for Seating Charts
✓ Addresses for Guest Addressing Services
✓ Return Addressing for Return Addressing Services
✓ Program Information
✓ Any other customization requests

Use this handy form to get started: atwatergraphics.com/invitation-form

Three basic edits are included with all orders. Additional edits or large edits may result in additional charges. When adding customizations, the customizations may count as an edit. I will always tell you about additional charges prior to starting the work.