We do not accept returns. Exchange only! For exchange policy: All exchange order must be ship back to us within 14 days. For more details, please check out our next Exchange Policy section.

We carefully inspect all products for quality check and do our best to securely package each item before shipping out your order. If your product has arrived damaged during shipping. Please contact us and send a photo of the product in its original packaging within 24 hours.

Exchange will not accept with the following reasons:
-Customer did not read listing description;
-Shipping carrier late delivery; Non-delivery; Unable to deliver;
-Import regulation Issue; Custom restrictions;
-Unverified shipping address; Incorrect shipping address provided by customer; Customer cannot locate package; Package not able to forward due to shipping address; Package not signed for receiving; Package got stolen, lost, misplaced.

We ship internationally. However, buyers are responsible for any international customs and duties fee that may apply. We are not responsible for delays due to customs or issues with postal services.

For wholesale enquiries, please reach out to us via email betoncreatifnyc@gmail.com for more details.

We're not responsible for any undeliverable packages due to the incorrect shipping address provided with your order. If the package is returned back to us due to this reason, the buyer will be responsible for additional postage. Please confirm your shipping address is correct before check out.

We use eco-friendly packaging and all packaging materials are biodegradable.
All add on gift wrapping will be beautifully wrapped with tissue paper and cotton ribbon as well as delicate details such as wax seal.

Due to the nature of concrete each item will be slightly different, such as light stains, minor scratches, bumps and air bubbles are unique characteristics of concrete.
Concrete is a porous which is a naturally absorbent material. It will develop a natural patina during use. These are not considered defective unless it affects the product functions. We do not accept exchange or refund due to this reason.

Kindly reminder for candle holders, please DO NOT FORCE in any unfit candlestick into the candle holder. Improper care such as over stretching might cause cracking and damage the product. We do not accept exchange or refund due to this reason. Please review our listing description for suggested candlestick size.