We aim to give our buyers the cheapest shipping rate possible. We are always looking for new ways to bring cheaper shipping options so the price you currently see is the lowest we can offer at the moment!

If an item has sold out we are more than likely already in the works to restock it! The best way to know when restocks are in is to follow us on Twitter @BearBoneShop
If you haven't seen an item you really want in a while, please feel free to contact us! It helps us know what items are in demand.

Domestic orders can take anywhere from 2 to 10 days to arrive to you. International orders (outside of the USA) can sometimes take 2-8 weeks to reach you! We are still experiencing delays due to Post Offices being understaffed and dealing with high volumes of mail. We appreciate you so much for your patience! If you still need help, feel free to message us, we'll be happy to assist you!

All orders shipped through Etsy come with tracking.

We ship worldwide! The only exclusion is Germany, which we do not ship to due to complex import tax laws.

We'll do our best to accommodate in most situations, however it's not guaranteed that we can give you a refund or a replacement. We generally won't refund/replace for instances of the buyer putting in an incorrect address. Please be aware that we're just a two person team and we have bills to pay and pets to care for, so we can't refund everyone who loses a package unfortunately. Please reach out if you still feel you need help!

Please send photos of the broken item through Etsy messages and describe what's wrong or broken about the item. We will replace or refund upon request. This only applies to orders that have been recently delivered in the last 30 days. We will not replace items that have been broken or damaged due everyday wear and tear.