I do take custom and personalized orders; however, these items cannot be returned once ordered.

Sizing is available for most rings. New sizing prices effective July 2020:
$39 flat fee to size any ring down
$39 to size up first size, $10 each additional size up.
This counts as personalization and items cannot be returned once sized.

***January 1, 2021***Layaway plans and custom orders will now only be offered via www.TotemKitten.com*** Please see https://www.totemkitten.com/pages/layaway for details

Yes. 8.875% will be added to purchases within New York, including layaway plans.
Etsy also automatically collects sales tax for items and remits independently.

I no longer hold/reserve without a deposit, my apologies.

I send every package with tracking and insurance. In the event that tracking shows that the package is lost or the package arrives damaged, I will initiate a claim. This process may take a few weeks to complete. If tracking shows that the package was delivered, please check with your housemates and neighbors.
All packages over $1000 are sent with signature confirmation.

Please contact me immediately as I generally guarantee items up to 90 days and will repair at no cost. I cannot pay for jewelers outside of my shop to do work, and once an item has been worked on by a jeweler outside of the shop, warranty is essentially voided.