We only offer full refunds. This ensures our aim to fully satisfy our clients and our friends the buyer. We are not in the position to negotiate a seller's product at a discount without actually seeing the article (hands-on) so we can fix it or see what the new assessed value it should be set at. If the product was not what you wanted or we missed the mark in any way, we want a chance to clear up the issue in order to ensure fairness to the buyer and the seller.

As these items have been worn and are many years old there are going to be small discoloration or small spots, and by buying the item it must be understood that it is a “used item” and small imperfection that we might miss does not warrant a return issue or partial refund.

A used item is something that has come to us out of its original package or has been worn, used, played with and does not effect the set price in the shop.

Yes and No. If one of the items is on sale, that price can not be reduced until the next sale and make it ineligible for a package deal. Any amount of items not on sale can be offered up as a reduced price package by the use of coupons.

We want everyone to just love what they get. But if for any reason you don't like it you'll need to return it in the same shape it came to you by shipping it to us. Please read the Return Policy.

No, all payments will need to be fully processed before any shipment is made. This is Etsy's policy and so there for it's ours as well.

No. We hold the right to withhold refunds until the item is received and examined for any wear or tear. If we get the same item we shipped to you back in its original shape and quality you will receive a full refund. If there is damage we will match pictures of the item and institute Damage Fees.

Damage Fees will be at the discretion of the seller but will not be over 50% of the original cost of the product. This assessment is based on the original price and not the sale price.

We often sell items for many clients and this policy is in place to reduce losses to our clients. A seller has the discretion to waive all or some of the Damage Fees under certain unforeseen issues or hardship issues. (Hardship Issues are acts of God events).

Well, sometimes we require the carrier to ask for a signature, but only on items of a value over $300.00.

We know that's hard on some folks but it's a big world out there and it's not uncommon for sellers to get scammed.

First, let us apologize.

We hate this part of it, but we have lost items to fraudulent order scams and the items that require a signature are usually collectibles and rare items on the market.

Our goal is to ensure the safety and integrity of the delivery and respectfully protect the investment of our sellers. The very same goal is encompassed in the effort to spread joy and fun in shopping with OrbisPrime.

Thank you for your understanding and have fun shopping.

Read below for instructions regarding "Lost Mail".

Remember to ask your neighbors if they received your package and don't forget to check with the mail person.

But if it's lost...

You'll need to report it to us as soon as possible (before 14 days of shipment date). You'll also need to submit a Missing Mail Search Request Form with your local mail service. The mail service will give you a copy of the Document of Lost Mail with a reference number and phone number. Then we will need a picture of each page front and back. We will then submit an investigation along with you.

We will require a 90 day resolution time, meaning we will investigate the issue for up to but not exceeding 90 days.

If the investigation doesn't resolve the lost item we will offer a full refund minus shipping costs.

We reserve the right to cancel an order. Sometimes we get orders from "Ghost Buyers" or "Suspicious Accounts" that fall under certain "Red Flag" scenarios. 99.9% of our orders are sent as normal with free shipping to the United States and this is probably not a question you'd ask.

But we on occasion receive dubious attempts to purchases merchandise that raises Red Flags requiring an RFI (Red Flag Investigation).

Sample of Red Flags:
"Processing Orders" - Delays past 48 hr.
Suspicious Messages - Like Advance-fee Fraud or the 419 Scam
Suspicious Accounts - No activity on multiple platforms.
Name and Address Issues - Name Adress Discrepancy.
More...

Sadly we live in a world filled with scammers that force or hand at times.