Under regular circumstances it’s pretty unlikely. The strings are thicker than paper but are still very thin. I can only see there being a problem if you, for example, put something heavy on top of the book with a bookmark in it, or if the book got slightly damp from humidity.

Currently, I'm only taking customs that change the colors of a bookmark design. If you want a design in a different color than is shown in the listing, message me and I'll create a private made-to-order listing for you :)

Each individual listing tell you what the recommended care instructions are for the item. I do also try to include a care instructions card when I ship each item.

In general, spot cleaning or hand washing are my recommendations for any item I sell, as it helps the item to keep its shape and quality.

The USPS occasionally loses packages, which I understand is very annoying. However, there are some steps we can take before refunding or replacing (if possible, not all items are replaceable) your order. As outlined on the USPS website (https://www.usps.com/help/missing-mail.htm), if it's been a while since your package's tracking has been updated, file a help request form, which will be forwarded to your local post office. If it's been a week since you filed the help request form and your package still hasn't been found, you or I can file a missing mail search request. A week after that, if your package hasn't been found and the tracking updated, I will refund or replace your order.

Etsy doesn’t allow you to download digital items on the mobile app, so in order to download my patterns you’ll need to use a computer (I believe you can now use the website on your phone but a computer is more reliable). On the Etsy website go to “Purchases and Reviews,” scroll down to your digital item order, and there should be a button on the right hand side that says “Download Files.” Once you click on that, it’ll take you to another page where you can directly download any digital items you purchased in that order.