PRODUCTION TIME:
All our items are listed as "made to order" and are handmade. Every piece is dedicated and made to the person who ordered it, using old traditional skills. Type of such quality work takes time, so please note before ordering. At the moment, due to a huge amount of the orders we are receiving, it might take for us about 3 weeks to produce your order. We want your item to be perfect, so thank you for understanding! Your item will be shipped by registered mail as soon as we produce it and we will certainly send you an additional e-mail to inform you that your item is ready and that it was shipped!

We ship from Europe (Lithuania).

At the moment we are offering three shipping options.

SHIPPING OPTIONS:
- Free Worldwide shipping. Standard shipping via national registered post service. Tracking is provided. This shipping option is reliable, but slower. So if you are not in a rush - it's a good option.
- Express via DHL or FEDEX Priority (faster and safer way to receive orders).

SHIPPING DURATION:
Standard
*Please n o t e that due to the current global situation in some cases deliveries are being delayed.
- Europe 6 – 8 business days;
- US, Australia, Canada, and other countries 8 – 12 business days;
Express
- Europe 1 – 3 business days;
- US, Australia, Canada, and other countries 2 – 5 business days;

All orders over the 300 EUR will be automatically shipped by Express mail for FREE!

We ship Monday through Friday and do not ship on Saturdays or Sundays.

* Please note that we cannot guarantee delivery dates.
* Most international orders include tracking information. International tracking information is not updated as frequently as domestic shipments and may cease updating once the package leaves Lithuania. We are unable to provide tracking information beyond that supplied by the Lithuanian post.
* Standard shipping does NOT include insurance.

DELAYED SHIPPING:
Please note, shipping duration is an estimate only. Due to customs delays and other factors outside of our control, orders may take longer to arrive. OFFON Clothing cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.

If you don't receive your order within 30 days, please write to us and we will start the investigation process with our post office. After investigation (in some cases it might take up to 90 days and this is beyond our control), if it appears that the parcel is lost, we will make a refund or send you a new item(s)!

If your package has been lost in transit, please reach out to us and we’ll do everything we can to locate it. If your package is marked as having been delivered, please reach out to the shipping carrier for assistance.

*Please note that it usually takes more time than regularly for the orders to be shipped during the Christmas season. The shipping service/time of the packages are beyond our control.

**Shipping update for the FESTIVE SEASON: please note that during the festive season regular shipping via National Post Services is getting slower and with unexpected delays. Therefore, if you plan to receive your order by the Christmas time, we would recommend you to choose Express shipping option, which is a faster and safer way!

CUSTOMS AND IMPORTANT TAXES:
The customer/recipient of an international shipment is responsible for payment of any duties, taxes, and fees that may be applied by the destination country. We do recommend to contact your local customs for more information.

* Uncollected items are not refunded.
** If delivery cannot be made to a customer due to the customer not being present at the address at the time allotted by the carrier, or if any customer refuses to accept the products on delivery, we reserve the right charge for the cost of returning products to us.

SHIPPING ADDRESS:
- All orders are shipped to your Etsy address unless you provide a different one. We will not be able to change the shipping address once the order has been shipped.

Every piece is dedicated and made to the person who ordered it, using old traditional skills, from the very start to the very beginning. Type of such work takes time, but it comes with a uncompromising quality.