If you checked out as a guest, you'll find a link to download your purchase in the receipt email that was sent to you after purchase.

First, check your spam or junk inbox. If you use Gmail, also check your Social and Promotions tabs. If it’s not there, add transaction@etsy.com to your address book or safe list.

For now, you can still get to your file using the directions below.

Yes! To access your digital file(s), go to Your Account > Purchases and reviews and look for the order.

To the right of the order, click Download Files. This goes to the Downloads page for all the files attached to your order.

There are generally no limits for when or how many times you can download a file. In most cases, you can access a file any time on your Purchases page, provided the transaction hasn't been canceled or removed.

If your payment is still processing, the Download Files button will be gray.

If nothing happens when you click the download links, it’s possible that there’s an issue with your web browser. Please disable any non-standard add-ons or toolbars that you’ve installed and try again.

If your computer states that the file has been corrupted, delete the file and try downloading it again. If you still can't open the file, please contact the seller through Etsy Messages for further assistance.

If your computer is unable to open the file, it’s possible that you’re missing the program required to open the file type. Please contact the seller through Etsy Messages to see what program(s) you may need.
If you continue to have trouble, please contact Etsy Support. Click the link at the bottom of this page to get in touch with us

Please ensure that the address incorrect prior to placing an order, if any package is never picked up from the postal office, or requires re-shipment due to an incorrect address (or any reason), the buyer is responsible for paying the subsequent reshipment.

Please, contact me and I will log an investigation through Ukrainian Post. If the package is officially recognized lost, 100% refund is guaranteed.

In case of return of the goods please pay attention that Buyer pays for the return shipment (even if the item was bought at free shipping sale).

- Buyer must information to Seller about a wish to return the item in 1-3 days after receipt.
- Buyer must return the item within 14 days upon receipt.
- Buyer must to sent the track-number a package to Seller.
- Buyer mustn't use the goods. The buyer has no right to return the goods, that were used by him.
- Money is not returned to the buyer for such goods.