All hoops will be coiled to fit carrier shipping requirements. Max package size 20”x18”x2” for individual hoops. All hoop orders come with directions and links for tutorials. Break in period may be necessary. For detailed tutorials and links please visit our website’s FAQ page at www.VibrantHoops.com/FAQS/

We welcome customization! We are all artists here, if there’s something you’d like done for your order that you don’t see as an option, please send us a message! Let’s get the perfect hoop to express you and your flow! Send us a message or email us and we can send you an invoice or promo code!

Please visit our website FAQ page for a detailed sizing guide!
www.VibrantHoops.com/FAQS

All hoops are measured using Outer Diameter to Outer Diameter. (OD).

If you would like us to use inner diameter measurements (ID) then please indicate so in the comments section at checkout.

If your package hasn’t arrived more than 5 days from the tracking number’s estimated delivery date we have a quick way to fix it! Luckily orders under $250 are covered by Etsy's Purchase Protection Program, so neither of us is going to be put in a tough spot here. The first step is opening this help request. Now we need to wait 48 hours until you're able to escalate the case. Next, you'll click that button, select "item not received," and get a refund quite quickly. After that, you can either wait it out and hope you receive your original shipment for free, or place a new order and I'll dispatch it ASAP.

Please take a moment to view my website FAQ page prior to messaging with questions. Though I would love to offer personalized answers to all of these questions; I cannot do so and also run a quality handcrafted company with just two hands.
I have put a lot of detail into the www.VibrantHoops.com/FAQS page to help guide you through as much as possible. Please note that this is our Etsy FAQ page, which is not the same as the link above to our direct website.

We cannot tell you what size to get, we cannot measure your body through the internet and everyone’s body is different: you will need to measure yourself.