- To prevent potential popping, please avoid overfilling the balloons.
- The quality of your balloons can be affected by your surroundings. Prior to your event, it is advisable to keep them away from direct sunlight and avoid exposing them to extreme cold temperatures, as this can cause the balloons to deflate.
- Please be aware that balloons pose a choking hazard and should be kept out of reach of small children and pets.

Monday - Friday 9am to 5pm EST
Closed Saturday + Sunday + major US holidays

For customers in the United States who assert that their package has been lost or stolen (despite being marked as delivered but not received), Buttercup Blossom will proceed to report the incident to the US Postal Inspection for investigation prior to considering a potential refund.

IMPORTANT: This policy exclusively pertains to customers located in the United States. Please be aware that I do not have the means to communicate with international postal services.

We will not be held responsible for any possible extra international import costs or for delays for customs holding international orders.

Also, Buttercup Blossom will not give any refunds or exchanges for international lost packages or packages showing delivered and the customer states they have not received. We have no way to track anything down and do not know or understand the workings of other countries postal systems.

Sorry my international Friends tracking information is not available.

There can be several reasons why your order is taking longer than expected to be delivered. Here are a few common factors that may contribute to delays in delivery:

1. Choice of Shipping Method: Ensure that you choose an appropriate shipping method that aligns with your event date.
2. Delays Caused by Shipping Carriers: Regrettably, shipping carriers may encounter delays with packages due to various external factors beyond our control.
3. International Shipping and Customs: International shipping can be influenced by numerous factors.
4. Address or Delivery Problems: Prior to making a purchase, please verify your address to prevent any potential delays in receiving your items.

Please see specific items for details, but for listings that refunds are accepted...I need to receive the item(s) back to me in the original condition before a refund can be issued.