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EU Right of Withdrawal Policy
Right of Withdrawal
As a customer within the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period will expire 14 days from the day on which you receive your goods.

How to Exercise Your Right of Withdrawal
To exercise the right of withdrawal, you must inform us of your decision to withdraw from the contract by a clear statement (e.g., a letter sent by post or email).

Effects of Withdrawal
If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We will make the reimbursement without undue delay, and not later than:

14 days after the day we receive back from you any goods supplied, or
(if earlier) 14 days after the day you provide evidence that you have returned the goods, or
if there were no goods supplied, 14 days after the day on which we are informed about your decision to withdraw from this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

Returning Goods
You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Contact Information
For any queries or to exercise your right of withdrawal, please contact us at:

Bijou Betty Ltd,
Coach House, Summerhill Grove, Newcastle-upon-Tyne. NE4 6EE
susan.frost00@gmail.com
07852882115