YES! Custom orders are welcome. We try our best to make you a piece to your preferences. Please send us a message to request via Etsy messages!

We do our best to get orders shipped within 1-3 business days. Customers will receive an email with tracking information as soon as orders are shipped out. Arrival times depends on the method of shipping you choose. Estimated delivery times are estimates and not guarantees. Thank you for your understanding.

❤Due to the pandemic, there maybe shipping delays. Please be patient as we navigate through this together.❤

For large quantity or custom order, please allow additional 1 day for processing and shipping.

US Domestic delivery ESTIMATED times:
USPS First Class 3-30 days
USPS Priority 1-15 days

Issues may include:
-Not receiving tracking info or updates.
-Tracking status wrongly displayed
-Longer delivery time.

International Mail usually takes up to 4-8 weeks to arrive, and with the current pandemic, can take up to 12 weeks. Please keep this in mind when placing an order.

Issues may include:
-Not receiving tracking info or updates.
-Tracking status wrongly displayed
-Longer delivery time

🖤Please be aware that buyers will be responsible for any fees, taxes, or other import charges due upon arrival to your country. This is not included in the cost of your item. If you choose to ship via USPS First Class Internationally, it is at your own risk. ARLINAJO cannot be responsible for lost or stolen items or packages that are stuck at customs.

To insure your package arrives and is insured for lost, please choose USPS PRIORITY INTERNATIONAL.

To prolong the life of your jewelry:

Remove before exercising and swimming to avoid sweat, salt water, pool water, and other abrasive chemicals. In general, try to keep dry and away from humidity.

Put on your lotions and perfumes before wearing jewelry, avoiding jewelry area. Avoid any contact with substances containing alcohol such as perfumes and oils.

Use a soft cloth to clean and keep its shine.

Store in a cool and dry place in a small bag away from other jewelry to avoid scratches and humidity.

Our jewelry are delicate and we do not take responsibility for careless use/wear and storage.

It is our priority to ensure customer satisfaction. If you receive a damaged or unsatisfactory item, PLEASE SEND US A MESSAGE IMMEDIATELY, before leaving a review. We will work hard with you to resolve the issue.

We offer returns and exchanges within 7 days of delivery of your order.

Customers are generally responsible for original shipping cost AND return shipping cost, which will be deducted from the total refund, UNLESS you have received the wrong or defective items.

Customers are generally responsible for return shipping cost AND original shipping cost, which will be deducted from the total refund, UNLESS you have received the wrong or defective items.

We are not responsible for the loss of shipping service cost when you do not want to keep your item. Our FREE SHIPPING policy only applies to those who want to keep their purchase(s).

For your convenience, we can send you a return label. Once we receive the return item(s), we will refund you the total MINUS cost of shipping to AND from your location. This amount is typically about $3.50 per label.

**Original shipping fee paid by customers are NOT refundable**