-Please keep in mind these earrings are DELICATE and NOT to be tugged/pulled with force. They are handmade and no two pairs the same.
-ALWAYS wear with rubber backs provided to ensure they stay on.
-Avoid chemicals, friction and scratching.
-Try not to bend them.
-To clean: wipe GENTLY with a damp cloth.
-If you take care of them, they'll be your favorite piece of jewelry! 😉😊

We do not accept returns of items. Once the handmade item is sent, I no longer control the care of that item. Therefore, RETURNS are not accepted.
We do accept EXCHANGES under the following criteria:
#1 The buyer is responsible for returning shipping costs (both ways, even if order qualified for free shipping).
#2 The item needs to be returned in new condition, unused and withing 7 days of delivery date.
So please contact us immediately so we can work with you and send your exchange once we receive the original item. :)

Each pair of earrings/jewelry comes in clear jewelry self sealed bag wrapped in cute tissue. All orders are wrapped in bubble wrap for the safety of your purchase.

-All International orders are shipped thru USPS First-Class Mail International.
-Shipping/delivery time Varies by Destination. A close ESTIMATE is 10-25 business days.
-You will receive a tracking number for your order.
-We are NOT RESPONSIBLE for any delays due to customs or customs fees.

Shipping and Delivery issues (Our Policy)
Delivery issues:
***If USPS indicates the order was scanned and DELIVERED but you did not receive it, the buyer will need to contact the nearest local post office and resolve the issue with USPS directly. Our store WILL NOT FILE A CLAIM with USPS, that is the buyer's responsibility with their local post office. Once the order is shipped and shows delivered, it is out of my hands, I am sorry.
You can also talk to Etsy to see if your order qualifies for Etsy Buyer's Protection Program.

***If the order is LOST IN TRANSIT by USPS, I will request a "Search Mail Request" with USPS to help find the package. No refund or replacement will be issued until the USPS Search process is complete.

Please make sure the shipping address is correct! We will not be responsible for any loss of packages if the shipping address is incorrect at the time order is placed. No refunds or replacements will be given in these cases.

If order is returned to us due to bad shipping address, we will contact you to pay for a NEW shipping label to ship your order to a valid/corrected shipping address. If no response, we will refund item minus shipping cost.

Contact us immediately!!!! We will require a photo showing the damaged item upon delivery. Once this is met, we will gladly work with you and send you a replacement. :)

Our goal is for you to be happy with your order! Leaving a 5 star review would be awesome! But...If you have any issues with your items, please contact me prior to leaving a negative review. I'm sure we can find a solution! 😊