Custom Metallic Trim for PS5 Controller | Replacement PlayStation 5 Faceplate Parts | Gamer Gift

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.  

To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g. an e-mail, or Etsy message). You may use the model withdrawal form below.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.  

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

We will carry out the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.  

We may withhold reimbursement until we have received the goods back.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.  

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.  

Exceptions to the Right of Withdrawal  

Please note that the right of withdrawal does not apply to certain types of goods, such as:

Goods made to the consumer’s specifications or clearly personalized.
Sealed goods which were unsealed after delivery and are therefore not suitable for return due to health protection or hygiene reasons.  
Digital content which is not supplied on a tangible medium if the performance has begun with the consumer’s prior express consent and his acknowledgment that he thereby loses his right of withdrawal.

Model Withdrawal Form

(Complete and return this form only if you wish to withdraw from the contract)

To: Vivid Customs
sales@vividcustoms.co.uk

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:

Order Number: ____________________

Ordered on / received on: ____________________

Name of consumer(s): ____________________

Address of consumer(s): ____________________

Signature of consumer(s): ____________________  

Date: ____________________