I would like to start by saying that if you are here, I am deeply sorry for your loss. I sincerely appreciate that you have considered me to help you through this difficult time. I always strive to create a straightforward ordering process, and the highest quality items to make this transition as seamless as possible. Please read thoroughly to ensure the best possible experience with your jewelry order. ❤ I highly recommend bookmarking https://linktr.ee/sugarberrymemorials as it has all of the info you will need during your order process. Please scroll to the bottom of the page for the full process description. All of our metal and gemstone options are available to order on www.sugarberrymemorials.com
We only have sterling silver available on Etsy.
Color options:
We pride ourselves on having the most color options currently available in the cremation jewelry industry.
You can view the basic color charts for our gemstone pieces here: bit.ly/3JyT75D
We can source any gemstones you might want, but these are some of the standard ones we offer. We also have some special one of a kind stones in stock at all times, please contact me if you'd like to choose from those. We specialize in ethical, lab grown stones including sapphires, rubies, emeralds, diamonds, and moissanite.
The Metals We Use:
•Our silver pieces are sterling silver. Sterling silver is 92.5% pure silver and 7.5% copper. Consider choosing another metal if you have a sensitivity to copper. Sterling silver can still turn your finger green if you have acidic skin.
•Our gold pieces are 14k solid gold, not plated. Please ask if you would like 10k or 18k gold as opposed to 14k, we can usually accommodate that request for most styles.
•Our platinum pieces are solid platinum. They are amazing heirloom pieces that can be passed down for generations. More durable than gold and will never discolor or need rhodium finishing like white gold.
•Our stainless pieces are 316L surgical stainless steel. Great for people with any kind of allergies, they are hypoallergenic and completely non tarnish.
•Our pewter pieces are made from 100% reclaimed, recycled lead free pewter. Pewter has a very nice weight to it and tarnishes naturally over time. It can be brightened up at any time with very fine steel wool. They are virtually indestructible, the ashes are permanently cast inside the metal while it is still molten.
More about our process:
We automatically send a collection kit for every order so you can have the peace of mind knowing your ashes are handled with the utmost care. The kit includes a prepaid envelope to send the ashes back to me, a plastic container, and a brochure that covers all warranty information and more about our creation process. The price of your jewelry includes shipping of the collection kit, the prepaid envelope to send the ashes back, and the shipping of your final product. All orders over $200 are automatically upgraded to FedEx 2 Day shipping. You will not need to pay any additional shipping for any part of this process unless you are based outside of the United States. We are not able to generate return labels from other countries back to the United States.
You only need to send one teaspoon of ash per five items, or whatever you are comfortable sending if you have less. Any remaining ashes will be returned, unless you specifically ask us to scatter them in the ocean. There is a set of checkboxes on your ash tube that will ask you to specify your choice for the ashes. Anything that is not marked will be automatically returned. Collection kits will be shipped usually same or next day. Please contact me IMMEDIATELY after ordering to make any changes to your jewelry order. Any notes about sizing or style change on your permission slip inside your collection kit will be not be able to be accommodated as items have already been cast and sized at that time.
After you receive your ash collection kit, finalize your color choice and sign your permission slip. It's extremely helpful if you provide your phone number so I can call you with any questions. If your item is the kind that has the ashes set under the stone, please write N/A for the color, as it will come with what is shown in the listing, or what was specified on your custom order. Please only leave notes for engraving if your item comes with engraving. Any notes for engraving that are not applicable to that item will not be able to be added.
After you receive and fill your collection kit, please check the intake spreadsheet at www.sugarberry.club in about 4-7 days so you know your ashes have arrived safely. The spreadsheet is color coded by status, there is a glossary at the top of the page. You can navigate it more easily by using CTRL+F to search for your name (CMD+F if using a Mac.) We also post shop updates here, or in our Facebook group if there will be delays due to family emergency, illness, etc. You can join the Facebook group at www.facebook.com/groups/sugarberrymemorials. My turn around time in almost all cases is 2 months from the ash receipt date. If there are unforeseen circumstances, you will be updated via the spreadsheet and Facebook group if I cannot readily get an email out to everyone individually. This is the best place to get information quickly, please bookmark it for your convenience. :) You can also always call or text me at 619-559-5171.
These pieces are considered waterproof, but we do not recommend wearing them in chlorine pools, or exposing them to chemicals (particularly cleaning supplies). Please remove your jewelry before doing either of these things. Strenuous physical activity such as lifting heavy items can bend your ring band if too much force is exerted.
Please note, because these are bespoke items, we -cannot- issue refunds under any circumstances. To cut down on production time, we send orders into the casting studio immediately after they are ordered. However, in the case of any issues with your order, please let me know and I will always do everything in my power to make it right. My number one priority is to make sure you are happy with your jewelry. We will always work on a repair or replacement if necessary.
If you would like, we can scatter any remaining ash in the Pacific Ocean near San Diego. We take a trip a few times a year and scatter them at this location: http://bit.ly/2FO8wuP
Please let us know your preference on your tube that will be in your ash collection kit. They will be scattered along with other customer's ashes, please be aware that they will not be done individually. If you are not comfortable with group scatter, please opt to have them returned instead.
This process is done completely by me in my home studio in Las Vegas, Nevada. Ashes will still be brought to San Diego for scattering though we have relocated.
*colors may vary slightly per monitor. If you have any questions or need me to text you photos/videos of a color in different lighting before you decide, please let me know. Please make sure you are 100% sure of your color before your piece is made. We cannot redo the color for resin/glass pieces or gemstone ash pieces.
We look forward to serving you!
📌All photographs, descriptions, waivers, and custom designs are ©Sugarberry Memorials. We do not authorize use of any digital materials to any third parties for resale of our products. If you are an employee of a funeral home, please contact me prior to making a purchase on behalf of a client. Thank you!
-Kayce
