Yes! All of our jewellery is cadmium, lead and nickel free.

All UK orders are sent with Free Tracked 48hr Delivery.

If you are in a rush to receive your delivery, you can upgrade to Tracked 24hr Delivery.

Yes, all earrings are sold as pairs.

To ensure your NISÍ pieces stay bright and shiny for as long as possible, we recommend you remove before washing hands, swimming or bathing.

We want to ensure that you are completely satisfied with your experience shopping with us. As a Nisi customer you are entitled to a 14 day return window from the delivery date if you are not completely satisfied with your order. To begin the return process please contact us via Etsy and we will send you full instructions on how to send your package back to us. Unfortunately earring styles cannot be refunded due to hygiene reasons. Instead, you may be eligible for a gift note.

Please note the customer is responsible for the return cost.

If you still haven’t received your order after 10 working days (UK) or 25 working days (International) then please send me a message and I will ensure that you are sent out a replacement or issued a refund. For all lost orders, a claim must be raised with Royal Mail to investigate why your parcel was undelivered and it is important to note that this process does take some time.

The condition of all pieces are thoroughly checked before sending. In the event that your item appears damaged or faulty please message me as soon as possible. I'd be more than happy to help resolve the situation.