Once your order is mailed out of our local post office, it is the responsibility of the USPS to deliver it to you. We upload your tracking info shortly after your order is mailed. The USPS website or USPS customer service phone number is available to track your package, make inquiries regarding lost, undelivered, damaged, or late deliveries. Occasionally a delivery attempt will be made but without success. USPS will leave a notice that the attempt was made and the item may need to be picked up at your local post office.

No, we do not offer international shipping at this time.

Occasionally shipping damages happen, particularly during busy holiday seasons. Please let us know right away if your item arrives damaged. In order to assist you we will need uploaded pictures showing the damage/s. Please save the box and packing material as your local USPS will need you to turn this in for inspection of damage once we file the damage claim. After the claim is filed and the damaged item and packaging materials are dropped off to your local post office, we will work out a replacement/exchange/refund with you. But, not prior to you helping us deal with USPS. I know it is annoying and inconvenient but they have become increasingly difficult to deal with and we will need your assistance.

We generally ship within 5-7 business days unless otherwise stated in the item listing. Some custom orders may take up to 7 business days to ship. We do our absolute best to stick to this time frame, even through busy holiday seasons.

ByJenniLee does NOT accept returns. Refunds or exchanges will NOT be given. All sales are final. Because your item is handmade to order, we encourage you to read the item description for details and to ask any questions prior to ordering. Realize the picture is our sample and we do our best to recreate it just for you.