The gift packaging : We offer a cute quality black box for a little extra. To get this option, you have to choose the gift wrapping option in your cart.

The basic packaging : Each jewel comes on a cardboard in a transparent package with a black bow, unless there is a mention in the listing saying that the jewel comes with the box.

** The option ''marked as a gift'' in your cart is not the option to get a gift box. This option is free and allows you to write a custom note that I will transcribe on a small cardboard.

Thank you for your understanding

-It is possible to exchange an item only if it is in perfect condition and has not been worn. For hygiene reasons, earrings and body jewelry cannot be exchanged or returned. This means you are always getting earrings made just for you. For this, you must contact me within 14 days of receiving the jewel. I reserve the right to refuse an exchange if the item is not in perfect condition. If the item is sent without a tracking number, it is your responsibility for any loss.

- Each listing has its own information regarding refund and exchange.

- Refund or exchange is not accepted for custom orders.

Please contact me, and I will give you more information.

Shipping charges are non-refundable and are the buyer's responsibility.

If the postal service made a mistake or I did, (it happens) and the address is correct, I will send it back to you at the same address for free.


If you made an error in your address or if it was incomplete and it has been sent:
- Pay the shipping cost so that I can resend it to you (in case I receive the parcel back)
OR
- Get a discount and I will send you a new one. ( in case you took the free standard shipping and I haven't received it back)



In any case, I will contact you to let you know.

‘’14K Gold filled” is a USA industry standard that legally requires 1/20th, or 5% pure gold by weight. It's a strictly regulated process that involves pressure bonding multiple layers of solid 14k gold with extreme heat over a core of high-quality jeweler's brass resulting in a durable, quality real gold product. Jewelers create gold filled jewelry by pressure bonding an actual layer of gold to another metal.’’ It is not plated. 14k gold filled is ideal for sensitive skin. It won't tarnish and will not rub off or turn colors.

In the event that a piece of jewelry breaks, I offer a free repair guarantee for 6 months. Please contact me for more specification and details.

CANADA : The basic shipping does not include a tracking number. To speed things up, I advise you to choose the shipping option 'Xpress' or 'with a tracking number'. I also invite you to visit the official Canada Post website for more information. Creation Mégane is not responsible of a lost package but you can contact me so we can find a solution together.

USA : A tracking number is included.

INTERNATIONAL : Tracking is offered. Please look at our different options.

If you have any questions, I will be very happy to answer them :)