We use 16 and 14 gauge, hot and cold rolled steel, depending on the sign and details. Alternate metals available upon request.

IS MY SIGN SEALED?
All of our items are coated in a high-grade weather resistant powder coat finish (excluding raw, uncoated metal if this is requested by our customers). This provides a long-lasting finish, but like all outdoor items, will require some minor attention. Our powder coat manufacturer suggests that a clear coat sealant be applied over the powder every 1-2 years for all items used in normal outdoor conditions to extend the life of the finish (not required for indoor use). This can be done with a clear coat brand of your choice. We do not offer a lifetime warranty on the coating.

When requesting a custom order please provide a picture or drawing of what you are looking for. Also please provide a suggestive size for our designing process. If the request is extremely detailed, the base price of $65 will be negotiated. The design fee of $65 is not a part of the sign cost, and only covers time with our graphics department.

I need my package to be shipped to a different address than I checked out with. Can you change it before you ship it?

We receive several orders a day, and we rely on the info entered during your checkout to keep our process flowing smoothly. It is easily overlooked to change it to another address when we print out your shipping label, as we do everything from our Etsy online system. Orders placed with the wrong address will need to be refunded and reordered.

We offer a color key with each of our listings and on our home page. We ship out what is picked out by the customer. It is the buyers responsibility to make sure they understand what they are purchasing before checkout. For this reason, we cannot provide a new piece at no cost.

Message us, and we can certainly provide other examples of the colors we do offer.

We work very hard to get our pieces out the door in our posted production time, with the exception of custom items. Once it leaves our hands, we cannot guarantee what happens with the carrier system. Nor what may happen with your package during the shipping process. We can only guarantee that we will do our part, and get your package out the door in within a reasonable amount of time.

If your item happens to arrive damaged, please contact us and we will absolutely you through it.

Refunds for extra shipping cost paid, due to failure to be delivered on time, are not the responsibility of Speed Fabrication. You will need to contact the appropriate shipping company.

We do offer discounts for bulk orders and wholesalers. Please contact us for details and discount rates.

Current Choices:

Matte Black
Silver
Oil Rubbed Bronze
White
Blue
Red
Gold
Yellow
Orange
Green
Purple
Teal
Powder Blue
Navy

We operate our business from 8-4:30 Mon-Fri excluding Holidays. We will typically respond to messages within the same day as receiving it, if it is withing normal business hours. Occasionally we will respond outside of operating hours if we are in the shop late. There of course are exceptions of vacations or personal time that we may not respond the same day, however we post that on our page to let everyone know.

Once you have contacted us and have purchased the custom proof listing, we will take your details and begin designing your piece. Please understand we have many customers we are servicing and it takes time. Generally your first proof can be expected withing 3-5 business days depending on detail. In our busy seasons it may the up to 7 days.

This is a tricky question. We will do our best with the info that we receive from you to try to offer an estimate on what a custom piece may be. Once you purchase the listing for a custom piece we will begin the design process. We allow for a reasonable amount of revisions, but obviously the more revising and detail your piece requires, will reflect on the end price, and your estimate may be more.

Most times of the year we are 2-5 days on production. Custom orders may take up to 3 weeks before shipment. All of our items are made to order, and though we work hard to keep things on a timely tight schedule, we do not guarantee every item will ship within 2-5 days.

From October-December production is 3-4 weeks due to the influx of Holiday orders.

WE DO NOT GUARANTEE TIMING ON DELIVERY, ONLY PRODUCTION. DELIVERY IS OUT OF OUR CONTROL.

We accept cancellations on custom orders within 12 hrs of the original purchase. After 12 hrs, we cannot offer refunds on custom items, due to the personal/custom nature. We cannot resell your custom item if it has already been processed. And there have already been time, materials, and labor spent to start the production of your item.

We cannot offer refunds on custom design listings if they have been started on already. The reason being is, our graphic designer put the time in to already draw your request, and this is what the listing pays for, is time.

Unless our Rush My Order listing is purchased along with the original item, we do not guarantee that it will make it out the in time of the customers request.

Leaving us a note you need it by a certain date will not ensure we get it out by that time. Especially if it does not fall outside of the production time. Appropriate shipping will also need to be considered. Free Ground is included in your purchase.

We receive several orders a day, and cannot bump an older order for a newer order, just because it was requested. That would not be fair for those who have been waiting. We take orders as they come in and get them out the same way.

Your order shows the estimated shipping date, and we typically run in line with that.

Currently free shipping only includes the lower 48 States. There will be an added fee to cover the extra shipping required outside of the lower 48. We will contact you.

Paying for priority shipping will only ensure your item arrives to you quicker once it is produced and shipped. It has no affect on your place in the production line. If you are needing your item sooner than what our shop is currently producing, you will want to choose the rush my order option. This will bump your place in line up and get your item out the door quicker. Please contact us if you are on a time crunch and are concerned with shipment and delivery.

DOMESTIC ORDERS:If your item happens to be lost in transit, we will file a claim and send replacement once a reasonable amount of time has passed.

INTERNATIONAL ORDERS: We must file what's called an inquiry before we can file a claim. Please note, we do not refund money while the item is in transit and while a case is still open to a claim. Once we are reimbursed we will then either issue a refund or send replacement...the choice is yours. As frustrating as it is, we cannot issue monetary refunds while the item is in transit or being reviewed for a claim. International orders can take anywhere from weeks to a month or better to arrive to you, and our carriers will not issue refunds inside of the window of delievery that they have set.

If the item recieved is the item that was ordered, and is custom, a refund cannot be issued. We trust our customers to measure and know what sizes they are purchasing, according to the application the piece will be used for.

For non custom items, please notify us within 3 days of receipt. We allow returns up to 2 weeks after receiving. Customers are responsible for shipping cost. There is a 20% redrocking fee for returns.

We gladly provide proofs upon request of stock items. If not requested, your item will be produced exactly with the personalization that is left. Fully customized items will require a custom order to be opened.

If your item was returned back to us, at no fault of ours such as wrong address provided by the buyer, item not picked up by the buyer at the post office, place of delivery, or left and not picked up at customs for international orders, a partial refund may be available. If the item is not customized, we can offer a refund, less a 20% restocking fee. If the item is customized, we cannot offer a return for neither item cost or shipping cost. We can however get together an invoice for re-shipment of the item back to you.

We offer a very fast turn around and get the ball rolling immediately once your order comes in. We allow changes at no cost up to 12hrs after your order is made. After that point your item may be cut already, and there may be a re-cut fee to cover the times and materials of a second sign. Please message us asap if you need to make changes.

If we recieve an invalid address kick back from the system, we we will not ship without verification. You will be contacted through Etsy messages for confirmation. Your item will be held until we hear from you on address confirmation.....If we were to ship an item with an incorrect address, and it gets returned to us, we are our shipping cost, and end up with unhappy customers!!

We do not provide hanging hardware with our items. This being, there are so many different applications, materials, item weights and variables, we could not possibly cover all of them with just one screw type. When securing to different materials, there are many things to consider. Anchors, depth, the weight of the items. We feel it is safest if our customers assess where they are hanging, and what type of screws/anchors will be best, as we are not there to make a conclusion.

There may be times that we cannot complete certain custom request, and will have to cancel an order.
Examples: Certain forms of profanity, hate, or discrimination of any kind.

Etsy does not allow hate speech, and we abide by, and stay within the parameters of these guidelines. Orders that contain any of the above can be cancelled at any time. A full refund will be issued to the buyers account.

There also may be times when we have a manufaturing issue/or a supply chain issue, which is very rare, and we may need to cancel an order, or possibly delay the original ship date. You will recieve a message in regards to the situation if this is the issue, to discuss how you want to move forward.

Depending on the time of year it is, we may need to update your ship date. This may be due to the influx of the Holiday season or timing of the Holidays. If we are closed say on Thanksgiving or Christmas day, no carriers are here to pick up your item, so we update you with a message, and get your item out asap after that. Message us with your questions, we are happy to get more accurate timing for you!

What shipping methods do you use?
Depending on your location and the size of your item, we use Fed Ex and USPS priority mail. Both have around the same delivery time. The default for our shop will show USPS priority as Etsy only allows 1 carrier to be shown. You will recieve a tracking number once your item has gone out.