♡ All of the orders are shipped by certified mail, this means with a TRACKING number. If you are not at home, you will be left a certified mail note.

♡ If you haven’t picked up your package within 10 days, your package will be returned and we will not be responsible for resending it without the corresponding additional shipping costs.

♡ We deliver all over the world except for those countries with some impairment or restrictions for purchases abroad.
If you live in one of these countries, please contact us and we will inform you if there is any other way for you to place your order and receive your package.

♡ Please note that we are not responsible for any additional custom fees. It is the buyers responsibility to pay these fees, and be upto date about their country’s policies and regulations.

♡ From the moment we receive your order, your package will be ready for shipment within 24h-72h (except weekends and bank holidays).

♡ Delivery time for Spain & Portugal: from 2 to 3 business days (24-72h)
For delivery addresses within Spain and Portugal (except for: Ceuta, Melilla Canary Islands and Balearic Islands), the shipping company Envialia delivers within 48 to 72h (excluding weekend and bank holidays), once the payment has been received.

♡ Order tracking Spain & Portugal:
Once your order has been confirmed you will receive a tracking number via email so you can track your package.

♡ Delivery time for European Union: for 5 to 15 business days
♡ Delivery time for Rest of the World: approx. 8 to 20 business days (can be a bit longer for countries like Mexico, depens on the season and the shipping company, I ship practically immediately! ;-)

♡ Order tracking European Union and Rest of the World:
Once your order has been confirmed you will receive a tracking number via email so you can track it at the following link: http://www.correos.es/

♡ The order will be shipped to your Etsy address, but if you wish to receive it elsewhere please inform us before you place your order or add a note at checkout.

♡ We have never had any issues with lost packages, as all of our shipments are certified. This is the reason the claims should be directed to the shipping companies, as they are responsible. Nevetheless we will help you through the process in every possible way.

♡ We would like to ask you to please be patient with the shipping period, it might happen that your package could take a little longer to be delivered due to Holidays or Christmas overload.

♡ If you wish to receive your package URGENTLY, please contact us before placing your order and we will inform you of the express delivery we can offer. (3-5 days, ask us if your country is included in this service!)

♡ If you are interested in selling Anoushka products (wholesale orders), please send us a private message, at our email or Facebook.
Thank you.
anoushka [!at] mundoanoushka.com

♡ All our products have guarantee.

♡ The colours of our designs might slightly differ due to different monitors or screens, we try to post the pictures with the colours as real as we can!