Please make sure that you have entered the right mailing address. you notice the mistake after placing order and we have not shipped it yet, we will update your address so please let us know right away. If you didn't receive your item due to wrong address you provided you will be responsible for re-shipping cost.

Please keep track of your delivery day so you know when its being delivered. Unfortunately, Package Theft is not covered with Shipping insurance and we cannot/will not replace orders or refund orders at our expense.

No personalized or custom orders are eligible for return unless we have made an error in order. Do not return any item to us without approval/agreement first. If both are in agreement for exchange or return, buyer accepts all responsibility for cost of shipping to and from. No refunds will be given on any shipping cost. Seller will be charged for returns/exchange a minimum of 10% as orders are made to order, unless specifically agreed otherwise. Some creations may not be custom but the color choices along with some sayings will not resell well for us so again, returns or even exchanges are limited in nature and unfortunately have to be case by case.