How do I care for my bowl, bookmark...?
We sent a leaflet with QR code with links.
All our forged pieces are treated with Beeswax and 'Renaissance Wax' to provide a protective and attractive finish.
We recommend, intermittently, that you treat the metal with a beeswax or a similar natural polish, it will keep the piece looking great. Simply apply some wax and buff to a high shine.
No lacquers or paints are used to treat the metal, so over time, and especially if there is significant moisture in the air, rust spots may begin to appear. If this does happen gently remove them with fine wire wool and apply a coat wax as detailed above. Given a little care and attention your piece will last for generations!
Please visit our website for more.

How is it packaged and what’s the gift wrap like?

Keyrings come in a little cotton bag and shipped in a padded envelope.
Bookmarks are placed in a branded card sleeve ready for gifting and shipped in a plain padded envelope.
Ring bowls and dishes in a branded gift-box shipped in a padded envelope or cardboard wrap.
Larger bowls are packed in a branded gift-box and then shipped in either a cardboard outer box or a cardboard wrap mailer
Other items, like fire tools are wrapped in paper and bubble wrap and shipped in a cardboard tube or shipping bag.
Gift wrap is available for every item and we keep it rustic-style: light brown Kraft paper and Rafia string tried in a bow with a gift tag.
We accept requests fro gift messages.

What is Personalization and what is the process?
We stamp requests onto metal using letter and number punches using a hammer; each number, letter & character one my one into the metal. It is painstaking work, and is why we always check your order is correct before starting.
We're not robots, but we do have highly trained eyes so the text may not always be perfectly straight! I'm sure you appreciate that this is the real beauty of real hand crafted work.
**We do usually spot spellink mistukes but cannot be held responsible if we stamp a message that does have typo's or grammatical errors!**
Please don’t hesitate to get in touch if you have any questions and one of the team will get back to you ASAP but responses can be slower on weekends.

Do you do wholesale?

Bulk order enquiries are welcome, just send us a message.

All Custom and personalized orders will take time to manufacture and this will be stated in the 'CONFIRMATION MESSAGE, which we will send you within 24 hours of you receiving your order. Shipping estimates are best estimates and not guaranteed.
Your tracking number will be sent automatically when your order is dispatched.
International shipping with Royal Mail can take 1-2 weeks.
Parcelforce around a week.
Fedex around 2-5 working days.
Delivered orders but you haven't got it
There are things you can do while you wait for our reply;
1. Did you gave the correct address?
2. Any email notifications from us?
3. Phone your local postal center giving the tracking code.
4. Ask a neighbor if they have your parcel & check bushes too!

>The Etsy system will automatically notify you on the app and/or via email (if you have that set up) when we dispatch your order and give the tracking number.
>We do not keep track of parcels once they leave us, so please use the tracking number to keep track of your order, ideally through the company's website and your national provider once in your country.
>Sadly, no shipping delivery is ever guaranteed, so if a shipping company is delayed please establish contact them first before you contact us, and we will try our best to help get your parcel to you.
>All orders from the end of November 2023 should have tracking numbers once we dispatch them.

Please check your country's government guidelines on thresholds for import dusty and taxes as we are not liable to pay them for you.