Returns are accepted within 14 days of receiving your purchase. Unless we have a communication with the customer and i have given different instructions, the item must be returned only with registered mail with tracking number in a new and unused condition in a protective or original packaging. Please contact me to request a refund. Refunds will be issued minus shipping and customs charges.
No cancellation or returns accepted or refunds given for custom made or made to order or items on sale over -10% .
Customers that want to make a return and take refund have to also return the original tax/vat receipt that was included with their order. Without the receipt there can be no refund!

If customers have entered wrong shipping address information in Etsy or their local post service did not find them in their address during delivery process and their order returns to me the order can be refunded minus the shipping cost or can be re shipped plus new shipping cost.
If the unclaimed returned order has any kind of a discount like free shipping or percentage in its price then the discount will also be deducted from the refunded cost and always refund will be given after I receive the returned item.
If a non refundable non returnable custom made order or item made to order returns back for the reasons above there is only the option for the customer to pay new shipping cost to receive it back. The product will remain to me until the customer repay for the shipping cost.
Customers are responsible to track and receive their orders and communicate with their local post service for delivery.