DOMESTIC: These will usually reach you in 3-5 days.

INTERNATIONAL: Please think about selecting the UPGRADED shipping, if you want complete tracking and swift delivery. The basic international option can take a while to arrive to you, and shipping times vary by country. We are NOT responsible for lost packages, once the item has shipped, you will need to contact the shipping company. We will do our best to make sure your items reach you promptly, however once in the hands of the shipping company, it is out of our control.

ALL ADDRESSES MUST BE WRITTEN IN ENGLISH CHARACTERS, we cannot make a label with non-english characters. If you choose to label in such a way, we will do our best to translate. However we are not responsible for errors

All products are super durable, but should they get dirty while gaming or casual use, simple soap and water can get them back to brand new shine.

We do offer wholesale and bulk, but with several conditions including pricing, advertising, and time frame. We make quality handmade goods, and want to make sure anyone who receives something we touched, has the same wonderful experience.

We can gift wrap and add notes/cards, just contact us for details!!

We also require your full and proper name, no nicknames or usernames for orders. We also require your actual address typed in plain ENGLISH TRANSLATION. The shipping service is particular and may send back orders not properly addressed.

Improperly typed addresses or names will not be our responsibility and we will not ship them back without you repaying for shipping you may do so here https://www.etsy.com/listing/570671943 . If you wish to not have the product reshipped to you then you will need to pay a restocking fee of 15 percent. The remaining refund will be price paid - restocking fee - shipping cost. This accounts for the time, packaging, and work put into shipping the package.

In certain cases we will accept cancellations past our 6 hour deadline, those cancellations are subject to a 30 percent cancellation fee.

We pay all postage based on calculated values using an extremely precise scale. Therefore postage should always be paid in full! If your country chooses to charge you any of these fees you are responsible for them as the buyer.

We cannot refund, reimburse, or take care of these fees. If you refuse to pay them and the package is returned to us we will not ship them back without you repaying for shipping you may do so here https://www.etsy.com/listing/570671943 . If you wish to not have the product reshipped to you then you will need to pay a restocking fee of 15 percent. The remaining refund will be price paid - restocking fee - shipping cost. This accounts for the time, packaging, and work put into shipping the package.

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Unfortunately there is nothing we can do, it is on the buyer to make sure their information was entered correctly. IF the package has not shipped we can make the change, however once it is marked as shipped it is out of our hands. Contact us here or email us at Support@lootcaveco.com

We must wait on the package to be returned to us at which point you may re-buy shipping for your Loot and we will happily reship it for you! If you wish to not have the product reshipped to you then you will need to pay a restocking fee of 15 percent. The remaining refund will be price paid - restocking fee - shipping cost. This accounts for the time, packaging, and work put into shipping the package.