✨ We do personalized and custom requests on our jewelry.
✨ Please follow the instructions in the "Personalization" fields for each product.
✨ For special design requests, please contact us via Etsy message, so we could review your request before placing your order.
✨ Please note that during busy seasons we cannot accommodate special requests.

✨ Yes, all our precious metals are purchased from government certified vendors and are marked for authenticity. When you receive your personalized Jewelry you’ll see that it has a stamp of authenticity on it.
✨ All our silver Jewelry is made of 925 sterling silver, and all our gold Jewelry is made of solid gold, with a purity level that is indicated on the item (9k, 10k, 14k or 18k).

✨ All our products are 100% nickel-free, except for items made of white gold.

The following steps work for silver, gold, vermeil, gold-plated and rose-gold plated pieces. You will need a bowl, a toothbrush, mild detergent-free soap, a lint-free (soft microfiber cloth).
✨ STEP 1 : Soap Water
Wipe each piece of jewelry between your soft cloth, to restore its natural shine.
Then, mix a few drops of the mild detergent-free soap with warm water in a bowl.
✨ STEP 2 : Soak and Brush
Soak your jewelry (one piece at a time) and then dip a light soft-bristled brush into the water mixture and gently scrub your jewelry. This will help to give each piece a thorough cleaning.
✨ STEP 3: Rinse and Dry
Rinse each piece carefully. After rinsing, lightly dry the jewelry pieces by gently patting with your cloth.

✨ You can add a gift box and a personal gift message to every order!
✨ You can add it while you're in your shopping cart before proceeding to checkout.
✨ Your message will be printed on a card and placed in an envelope that will be included with your package
✨ Your note will be printed in stylish script font, exactly as it is received, including capitalization, punctuation, numbers, spaces and spelling.
✨ Please make sure to go over the message to make sure everything is correct.
✨ As long as the order is not packed yet, we are able to make changes to the messages.

✨ Production of your personalized item will begin immediately after you have processed your order.
✨ If you change your mind about the inscription, we can accommodate changes up until the order is packed. Please note that any changes might add a few extra days to production that may result in delays of shipping and delivery.
✨ Due to the fact that each item is uniquely made for our customers and that we start production straight away, there is a 30% restocking fee for all cancellations and returns.
✨ If you have any issues with the product prior or after receiving it, please feel free to reach out to us, we are always happy to help and do our very best to resolve any issues as soon as possible.

✨ Yes, of course!
✨ At My Name Necklace, our jewelry is made of high-quality materials and stones.
✨ All gold and diamond pieces include a 1 year warranty and all silver, gold plated, and rose gold plated items include a 6 month warranty.
✨ Please note the warranty does not cover lost or stolen cases.

Orders will be shipped within 5-8 business days after payment - this time doesn't include the shipping time.

✨ General times:
✨✨ standard shipping: from 5 to 20 business days
✨✨expedited shipping: from 1 to 7 business days

✨ Shipping time frames depend on the destination country & selected method.
✨ Please always check your cart for more detailed and updated shipping time frames before proceeding to checkout.
✨ The preferred shipping method can be selected at checkout.

✨ The shipping times mentioned above are only estimates, and can take longer depending on customs, security clearance times, and COVID-19 delays.

[IMPORTANT]: ✨ Customers are responsible for any kind of local tax charges in their country.