We do not offer customisation. All of our items are made weeks in advance by artisan makers in Bali. Unfortunately, this means we are unable to change the product.

You can apply to become a Pineapple Island wholesaler at http://www.pineapple-island-trade.co.uk.

Our bracelets, anklets and necklaces made from various materials and are designed to be tied on once and worn everyday for the classic surf look.

However, our plated items need a bit of extra love and care so please follow the guide below:

1) Keep them away from moisture
2) Remove before entering water
3) Apply perfumes and lotions before wearing
4) Remove when sleeping
5) Store neatly to avoid tangling

As our items are pre-made in Bali our restock dates are not so specific. We suggest searching the item you would like and clicking "Let me know when it's back".

If you cannot find the item on our page please send us a message and we may be able to help.

All of our products have a 1-year warranty, which means we’ll replace the damaged item within a year from the time of purchase.

If an item breaks within a year after purchasing it from our online store, we’ll send a new one based on inventory availability, the customer does not need to send the faulty item back to us. We do not accept exchanges or replacements due to damage caused by misuse or regular wear and tear.

Exceptions to our warranty are:
If a product has been altered in any way, we can’t replace the item. We’re unable to replace lost or stolen items. Some bracelets are not sold separately inside our style packs. If these bracelets break, a replacement value will be assigned based upon the type of bracelet that broke.

International orders are sent with a fully tracked service, estimated, but not guaranteed delivery times for international standard shipping is currently 1-2 weeks after dispatch.

However some areas of the world are experiencing delays. We advise you to check if your country is affected by delays here - https://www.royalmail.com/international-in

Products can be returned or exchanged under the following conditions:

- The product(s) is within 30 days from the date of purchase.

- All returns/exchanges must be returned undamaged including all labels and swing tags, in a saleable condition.

- Products are purchased directly from our website.

- In the interest of hygiene and for your protection, please note that we do not accept returns on earrings or pierced jewellery.

- Please note products purchased during a ‘final sale’ promotion are ineligible for returns/exchanges.

All orders are shipped from our UK warehouse using Royal Mail services. All tracked orders can be tracked here - www.royalmail.com/track-your-item

Our free delivery service is Royal Mail 2nd class. We offer Royal 1st & 2nd class and DPD Next Day delivery. Prices will show at checkout.

Orders placed before 12pm will be shipped that day. This excludes weekends and bank holidays.

Royal Mail 1st Class - 1-2 working days.
Royal Mail 2nd Class- 2-5 working days.
DPD - Next working day (excluding Saturdays)

If you are returning Pineapple Island goods please email retail@pineapple-island.com to notify us before hand. We recommend that returned items are sent using recorded delivery. Please keep your proof of postage. All shipping costs associated with any return or exchange will be the responsibility of the customer. Pineapple Island will not be held liable for returns lost in transit.

Please include your name, address and order number in the parcel.

Our returns address is:

Pineapple House
Midland Road
Bournemouth
Dorset
BH9 1PA
United Kingdom

The cost of the item will be refunded as soon as the returned items have been checked and found to be in order. Refunds will be made in the form of original payment method.

We use reliable post services to ensure your packages arrive quickly and securely. For reasons out of our control, very rarely post can be either delayed or missing in action.

If you think your order may be delayed or lost, we will do all we can to assist you. For UK orders, please let us know if you have not received your parcel within 10 days of dispatch.

For non-UK orders, please contact us within 28 days of dispatch.