As with all 3D printed items - there is often a ribbed/ridged texture from the way the items are printed. Message us before ordering if you would like more information :)

For people buying raw prints where we do no post processing, we are always happy to offer advice for finishing and painting them :)

Unless explicitly stated otherwise in a listing, none of our items are toys.
They may have small parts or sharp points/edges as part of their design.
We do not recommend them for young children, and recommend that if children do hold the props, that they are supervised at all times to prevent damage to themselves, others, and/or the props.
By buying from us, we take it as your agreement that use and/or misuse of a prop, and any breakage through rough use is entirely your responsibility as a buyer.

Our standard free shipping does not include tracking - as the UK postal service, Royal Mail, tends to charge an additional £5 for tracking, which we would unfortunately have to pass on to you as the buyer.

Due to this cost, many buyers would rather have cheaper products, however we're more than happy to provide tracked shipping - if you would like tracked shipping on your order, please upgrade to tracked shipping when making a purchase.

Within the UK the tracked shipping is Royal Mail Signed for - if you wish to use Special Delivery please contact us for a quote.

Yes!
Normally, we tend to make once and print for multiple people, so that the cost of modelling an item is spread out between everyone. However if you'd like a bespoke custom piece, we can do that! We take two payments for most custom items - the first is a non-refundable deposit and second is due on completion of the item before we ship it - send us a message for a quote!

We try our best to ensure consistency between all of our props. Sometimes however we may use a different 3D printer, or newer 3D printing techniques as we constantly try to improve what we make.

We also try our hardest to use standardised colours and plastics for props, but we cannot guarantee we will use the exact same ones - as sometimes we've hit the situation where suppliers have discontinued a material or paint forcing us to find a different one, or we've found a newer, better colour or material or even that someone has requested a custom colour scheme. One of us has colour blindness which can sometimes have a small effect on a small number of items too.

If you have any concerns or worries about this, please contact us!

When we receive an order, work will usually begin shortly after - if your order has been printed or competed then if your refund may be less depending on the labor and materials already used. Please note that if your order is complete then it may be too late to cancel.

Contact us! We're happy to give shipping details and estimate arrival times, and in the rare case that an item is lost or damaged in the mail our policy is always to replace it :)

In the rare case that this happens - we will contact you! If the order was returned because it wasn't collected by the buyer then we will give them shipping options so that the buyer can choose and pay for the second shipping attempt. If it was returned for any other reason (e.g. stopped at customs) we cover the shipping costs for the second delivery attempt.