- Size Recommendation:
Please ensure you select the correct size carefully before placing your order. Please allow for a measuring deviation of 1-3cm due to manual measurement. If you need assistance with sizing, kindly provide your height and weight in the personalization box during checkout or send us a direct message to our customer support. We will be more than happy to suggest a size that ensures a perfect fit for your body type. For Haori/Kimono styles, we recommend opting for an oversized fit for the best look.
- Shipping:
Estimated Delivery Times: 1-3 weeks (excluding tailor-made items, which may require additional time)
Shipping Method: Hong Kong Post / Japan Post / Canada Post / EMS / SF Express
- Exchange Policy:
We understand the frustration of receiving an item that doesn't fit properly. To address this concern, we offer a one-time size exchange option for the same item, following the policy outlined below:
• To initiate a replacement request, please contact us and provide the desired size for the exchange.
• The item being exchanged must be returned in its original packaging, including any labels, markings, bags, or boxes.
• Please note that all shipping costs associated with the exchange will be the responsibility of the customer.
Our goal is to ensure your satisfaction and provide a seamless shopping experience. We appreciate your understanding of these size exchange guidelines.
- Return Policy:
Please note that we do not accept returns for items. We apologize for any inconvenience this may cause. We kindly request that you carefully review the sizing information and product details before making a purchase to ensure the correct size or product is selected.
- Care Instructions:
When washing indigo-dyed or other colored garments, it is important to take special care to preserve the color and prevent excessive fading. Follow these tips for optimal results:
1. Wash separately: Wash garments separately from other items to avoid color bleeding.
2. Use cold water: Opt for cold water when washing to minimize color loss. Hot water can cause indigo dye to bleed and fade more rapidly.
3. Gentle cycle or handwash: Choose a gentle cycle on your washing machine or handwash the clothes to prevent unnecessary agitation and friction that may lead to color fading.
4. Use mild detergent: Use a mild detergent specifically formulated for delicate or colored fabrics. Harsh detergents can strip the dye and cause fading.
5. Turn inside out: Before washing, turn the clothes inside out. This helps protect the outer surface and minimize friction.
6. Air dry: Avoid using a dryer as the heat can cause the indigo dye to fade.
By following these washing tips, you can help extend the lifespan of your clothes and preserve their beautiful hue.
- Customer Support Guarantee:
We prioritize exceptional customer support and have expanded our team in North America to provide better assistance across different time zones. Expect prompt and helpful responses to your inquiries and concerns within 24 hours. Please don't hesitate to reach out to our customer service team through direct messaging. We are dedicated to providing excellent customer service and are always delighted to assist you in any way we can.
- Our Mission:
Our mission is to prioritize high-quality fabrics and natural dyeing methods to create luxurious and eco-friendly products. We focus on longevity and timeless styles, reducing the need for frequent replacements. Each item is meticulously crafted by skilled artisans, reflecting our dedication to perfection and sustainability. By investing in our products, you are not only getting a high-quality item but also supporting sustainable practices and the preservation of traditional craftsmanship.
【What is Sashiko】
“Sashiko” is embroidery, making lines on indigo cloth with white thread and it has been practiced in Japan since ancient times.
This simple and beautiful Sashiko was invented in lives of commoners.
Sashiko was born around the beginning of the 16th century. Its origin is not clarified, as embroideries with the idea of Sashiko are seen all over Japan, but Sashiko in Tohoku region are particularly famous.
People embroidered Sashiko on clothes to endure extreme cold, which is thought to be the beginning of Sashiko.
Currently the number of Sashiko goods focusing on “Reinforcement” and “Cold-proof”, which were the original function of Sashiko, are decreasing, but the Sashiko’s traditional patterns itself are still popular and utilized in bags, cushions, flower clothes and so on.
You can also create your own designs with a new idea or make quilted patterns with Sashiko.
Moreover, since Sashiko is basically crafted by easy sewing method called “Running stitch”, it is also useful in the field of rehabilitation for elders.
