We use standard US ring sizing throughout the shop, but we are more than happy to help you figure out the right size in other measuring scales (e.g. UK, Australian, European).

To save your time and money, we highly suggest you get an accurate size before purchase.

The best way to get an accurate size for your finger is to visit a jewelry store and have your finger measured with a special tool – finger sizer; or bring them a ring that fits your preferred finger and get the size with another special tool – ring sizer.

All our rings are Standard Fit, while Comfort Fit is also available on your request.

For our silver items, please allow 5 to 10 days to be prepared and shipped.
For our gold items, please allow 1 to 2 weeks to be prepared and shipped.

In case you have a tight schedule, no worries, we are 100% here to help :)
You can use RUSH order service for USD 50 – turnaround 3 business days:
https://www.etsy.com/listing/700043708

Every piece of our jewelry in the shop comes in a wooden box (made of teak wood) placed inside a craft paper box with a wax seal.

We take our responsibility for the environment very seriously, hence all of our delicately handcrafted packaging from Cobali come from the wood offcuts sourced from local wood production places in Bali.

To make it even more special for your loved one, you can have your personalized gift message engraved on the bottom of wooden box. Your message will be arranged nicely in a beautiful font, an ideal way of sending love to your beloved one with your touching words.

For details: https://www.etsy.com/listing/968302915/

*Please understand that we do not provide other forms of gift messaging at the moment.

We ship your jewelry with Express International Delivery.
EXPRESS worldwide shipping available for all orders: 5 - 14 days

*FREE shipping to US! (Shipping upgrade available)

Please include your contact number as you place your order to ensure hassle-free delivery (the recipient's phone number is required for shipping procedures)!

**Please check the customs regulations of the in-taking country to make sure that the item(s) is (are) allowed for entry. We are not responsible for any delay/ issue due to this.

After your order is shipped, you will receive a tracking number, so you can always keep track of your parcel.

Track your parcel at the official website of USPS, EMS or DHL.

Please contact us immediately in case your parcel is lost within the average shipping time frame for international parcels which is around 4 -8 weeks, depending on the shipping method chosen. (Insurance claims can only be filed after the parcel is declared to be lost by the shipping company.)

Please note that a parcel is NOT considered as lost if it has been shipped for less than 90 days.

Damaged parcels MUST be kept as they are and pictured by a camera in order to file a proper claim. If you throw the packagings or parcels away before the claim is filed OR before the claim is fulfilled, filing a proper claim will NOT be available.

We are not responsible for lost/ damaged parcels, but we are happy to help with the insurance claim

We want you to love your jewelry! If you are unhappy with your purchase, message us in 72 hours of receipt (date of delivery), we can come to a mutually agreeable solution. When returning for refund, we have to minus shipping fees, 25% processing fee and incoming taxes by Indonesian customs. The item MUST be unworn, returned in the same condition as it was shipped in original packaging on buyer's expense.

Custom/personalized order and items on sale (incl. discounted items) canNOT be returned/ exchanged. Any hesitation about a particular design/gemstone etc, please reach out BEFORE purchasing.

We can help you with re-sizing, message us. *We do NOT provide any post-sales service for our items once they have been handled elsewhere.

Silver - Sterling silver we use is worth for the quality and lifetime value. It is an alloy of 92.5% silver with other elements. The remaining 7.5% of other elements gives the metal extra durability. Sterling silver can tarnish over time and may cause an allergic reaction in some wearers.

Gold - We use 14K gold for our jewelry. This alloy contains 58.5% pure gold, and it is perfect for both everyday use and special occasions. We suggest using 14K gold as items with higher gold percentage tend to scratch, wear down, bend, or even break more easily.

*White Gold: an additional rhodium plating is made to guard against scratches, to give a reflective white appearance by concealing a broad range of off-white colors. Re-plating is needed.

We are proud to present the jewelries in the shop, as they are made with quality, and perfect to be worn daily. Yet, they are not made to endure intense impact of force or extreme conditions. Our jewelries will last as long as they came when they are taken care of. Keep them away from sweat or any chemical.

Sterling silver jewelry should be cleaned regularly to maintain the shine. It is natural for silver jewelry to tarnish when exposed to air over time, but a silver cleaner and a soft cloth will remove tarnish easily.

To keep your ring shine, you can clean it regularly with a solution of 10-part warm water and 2-part dish soap. Also, you can soak your ring in the solution for a few hours, then scrub it gently with a very soft brush.

Every piece of our gemstones is carefully hand-picked by our own hands. They are sourced for their unique quality and carefully crafted to create the Cobali jewelry pieces, making sure they meet the highly valued product quality of Cobali jewelry.

Any incidental marks, inclusions and/ or colour/texture variances are part of the gemstone’s natural characteristics, and should not be considered as imperfections. *Each stone is unique, and will vary from the stone in the listing photos.

In case you would like to take a part in picking your own gemstone for your jewelry, we would be glad to send you a video of the stones (3 pieces) we have for you to choose, with an additional charge. Let us know if this is what you are looking for.✨

Let us know in advance if you would like to switch the stone of your item to another kind, upgrade the stone and/or change the kind of metal your jewelry to be made of. (Additional charge may apply)

We totally understand that you might want to have a gemstone of your own on our items, and we are happy to customize it for you. Please send us the gemstone you have, so that we can work on the customization precisely. (Additional charge will apply) Please note that we do not send any of our items without a gemstone.

For the original design of our jewelries, we don't do Hall Mark stamp. A stamp of Hall Mark "585" / "925"on the inside of your ring is ONLY available on request.

Designs which do not belong to the shop are NOT available.