· Custom orders - I love to work with clients on custom orders!
· I do not accept cancellations.
· Most pieces can be made in silver, gold, or rose gold.

Personalized orders -
· Personalized & custom engraving can be accommodated in most cases.

Personalized gift notes -
· If you would like a personalized note card included please mark the order as a gift and include your message.

J Jensen Designs-
· This is my original Etsy shop that has a variety of personalized & custom engraving.
www.jjensendesigns.etsy.com

· Here are some simple ways to keep your jewelry looking great!
· Please store your jewelry in a dry place.
· Allow your perfume or lotions to dry before putting on your jewelry.
· You should not wear your jewelry in the shower, swimming, sauna, ocean.
· Remove before bedtime.

· I offer anti-tarnish bags and anti-tarnish tabs for storage for an additional fee - please contact me for information if you are interested.

· I do everything I can to create and ship orders out as soon as I can.
· Please note the lead time to create your order. This does not include the shipping & delivery.

· If an item is ordered that is incorrect or you want to exchange it- then it is the buyer's responsibility to pay for the return/exchange shipping and the cost of reshipping the order.
· If you received free shipping this will not extend to reshipping.

· If an item is returned by the US Post Office:
1) The buyer is responsible for any fees associated with shipping the item back out again.
2) I am not responsible to redirect or ship an order out again if it is returned.
3) Unfortunately, I cannot guarantee delivery because I do not have control over the USPS shipping

Returns-
· Please note that all items are not refundable.
· Personalized items are not refundable.
· Custom orders are not refundable.

· You must contact me first to see if the item is refundable.
· If you order is approved to be refunded - You have 14 days from item delivery to ship this item back to the me at your cost.
· I will inspect the item prior to issuing a return. All items must be returned.

Exchanges-
· Not all items can be exchanged.
· If you order is approved for an exchange - You have 14 days from item delivery to ship this item back to the seller at your cost. I will inspect the item and create a new listing for the return shipping back to you at the buyers cost.

· Please note that the images are taken close up to show the details.
· See the listing description for the exact sizes and lengths
· The color may vary with different monitors, laptops, tables, and phones.
· I will also take liberty to make sure your items are created to my high standards. If I feel certain changes need to be made I will use my judgement.
· If you have any questions please reach out to me for clarification.

· Soon to come - If you would like to have your order wrapped in gift paper please contact me and I will set up a reserved listing for you. I will have a small selection of gift paper available. There will be a fee for this added service.
· All of my jewelry will arrive in a box tied with a ribbon or in an organza bag ready for gift giving.