I offer reserves only for returning (you've purchased from me before) customers up to 48 hours. I do no offer reserves for anyone 48 hours prior to or during a sale event.

If you are international, check with your local post office. Depending upon your country, it might be waiting at the post office for you to pay your VAT or IMPORT taxes before you can receive the package. If it's not there, ask anyone that lives with you and/or your neighbors.

If you are USA domestic, first check with anyone that lives with you that might have picked it up for you. You can ask neighbors as well. If no one has seen it, contact your local post office.

Once a package is tracked as delivered, the post office will no longer discuss the package with the sender. I am not responsible for a package once it has been delivered, including theft.

If an international package isn't picked up and fees unpaid, typically the package is sent back to the sender (me).

Once I receive the package back, the buyer will receive a partial refund (the full purchase amount less 20% for restocking. For example, a $100 order will receive $80 back and the shipping charges will not be refunded.

The shipping charges not refunded might be higher than what you originally paid for shipping if that cost was greater for me (E.G. you paid $12 but actually cost me $15 to ship due to weight/size of package).

This is my full time job but I also have a family! I most likely will not be able to respond during evenings or weekends due to spending time with them and taking care of my other responsibilities.

International shipping can take up to 6 weeks.

Please be aware that you will be responsible for any taxes, custom fees, handling fees, or other amounts levied by your home country. Please check with your Customs office and/or Postal Service if you are concerned about possible tariffs.

I will not change the value listed on customs forms or send as a gift, do not ask.

VAT is NOT INCLUDED in the listing price. If your country's revenue authority collects VAT, GST, or any other tax/fee, you will have to pay the fee on delivery according to your country's regulations.

If your item shows it was delivered but you have not received it, it is likely being held at your local post office/customs office awaiting payment of fees.

I will work with you to resolve this issue very quickly!

First, please provide proof of the issue by providing photos. Please include pictures of the packaging (front and back, also the inside packaging) the damage of the item. Inform me of the damage as best you can.

Please also keep in mind that if the item was insured, Shipsurance will only provide payment if your item receives a repair estimate. This is their policy, not mine. If the item is unfixable and a complete loss, this will still have to be done no matter how silly it seems. If the item is repairable, you will be offered the repair cost as a refund or you can return the entire thing for a full refund.

Layaway isn't something Ribbons Edge offers.

Ribbons Edge strives to provide competitive and fair pricing. As such, the only time discounts are offered is during Etsy site-wide sales. Thank you for supporting small business!

I cannot ship your charm this way as it will not provide tracking or safe shipment.

We want you to be completely satisfied with your order! If you have an item you wish to return please message me within 14 days of delivery. Unless the item is broken during shipment or misrepresented, the buyer is responsible for return shipping charges & original shipping not refunded.

If you receive free shipping, I reserve the right to deduct the actual shipping costs from the refund for returns of change of mind.

I will provide return instructions in response to your return request that you must follow.

If an item isn't returned in "as-sent" condition you will receive a reduced refund adjusted accordingly to the damage. Ribbons Edge is not responsible for damage that occurs from wear/use by the buyer.