Space Hopper Shelf Ornament, Monster Figurine, 70's Nostalgia Gift

Terms & Conditions & Right to Cancel

Delivery Policy

I aim to dispatch all orders within 3–7 working days of purchase. If I am unable to dispatch your order within this timeframe, I'll contact you as soon as possible with an updated dispatch date. If the revised date isn't suitable, you're welcome to cancel your order for a full refund.

Estimated delivery times are provided by Etsy and are shown when you place your order.

All orders are sent using Royal Mail Tracked or another reputable tracked courier service. Once your order has been dispatched, you'll receive tracking details along with an estimated delivery timeframe.

Please note that Royal Mail does not consider international parcels to be lost until 20 working days after the expected delivery date (or 25 working days for destinations outside Europe). Timeframes may differ for other courier services.

International customers are responsible for ensuring that purchased items comply with the laws and regulations of their country. Any customs duties, import taxes, processing fees or other charges are the responsibility of the buyer.

Agreed Delivery Time

For the purposes of Regulation 42 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the agreed delivery period is:

UK addresses: within 3 weeks of the order date.
International addresses: within 8 weeks of the order date.

Please check that your delivery address is correct before completing your order. To comply with Etsy's seller protection requirements, I can only dispatch to the address provided at checkout. If you need to change the delivery address after placing your order, I'll unfortunately need to cancel the order so that it can be repurchased using the correct address.

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Refund Policy & Terms

All consumer sales made through my Etsy shop are governed by the laws of England and Wales, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Your Right to Cancel

Under UK and EU consumer law, you have the right to cancel your order for any reason from the time you place it until 14 calendar days after the day you receive your order.

Please note that this is separate from cancelling an order before dispatch because it was placed in error. Orders may be cancelled before dispatch without relying on your statutory cancellation rights.

To exercise your right to cancel, you must notify me before the cancellation period expires. You can contact me by Etsy Messages, email or post. For Etsy purchases, I recommend using Etsy Messages so that a record of our communication is available through the Etsy platform. You may use the cancellation form below if you wish, although it is not required.

If your order has not yet been dispatched, your refund (including the original delivery charge) will be processed within 14 days of receiving your cancellation request.

If your order has already been dispatched, your refund will be processed within 14 days of either:

receiving the returned goods; or
receiving evidence that the goods have been sent back.

Refunds will always be made using your original payment method.

If returned goods are damaged beyond what is necessary to inspect them, or are not returned at all, I may reduce the refund by an amount reflecting the loss in value, up to the original purchase price.

If your order has already been dispatched but has not yet been delivered, you may refuse delivery and the parcel will be returned to me by the courier.

If you have already received the goods, they must be returned within 14 days of notifying me that you wish to cancel. Please return items in a clean, resaleable condition.

Return postage for cancelled orders is the responsibility of the customer. Returned items remain the customer's responsibility until they are safely received, so I strongly recommend using a tracked service and retaining proof of postage.

For returns sent from outside the UK, please clearly mark the parcel "RETURNED GOODS" and attach a completed CN22 or CN23 customs declaration, where applicable.

I cannot refund any customs duties, import taxes or fees paid to your country's authorities. You may be able to reclaim these directly from your local customs authority, so please keep copies of all relevant paperwork and proof of postage.

Cancellation Form

UK law requires that I provide a cancellation form. You are welcome to use the form below, although you are not required to do so in order to cancel your order.

To:

Jane Shakesby t/a VodkaMargarine
286 Dereham Road
New Costessey
NR5 0SL
United Kingdom
Email: jane.shakesby@gmail.com

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale for the following goods:

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Ordered on [*] / Received on [*]

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Name of consumer(s)

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Address of consumer(s)

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Signature of consumer(s) (only if this form is submitted on paper)

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Date

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[*] Delete as appropriate.

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When Our Contract Is Formed

The products shown in my Etsy shop are an invitation for you to place an order. Placing an order does not automatically create a contract between us.

A legally binding contract is formed only when I accept your order by dispatching the goods. Until your order has been dispatched, either you or I may cancel the order, and neither party has any contractual rights or obligations in relation to it.