We do offer bulk/wholesale orders at a discount. The minimum quantity varies per product, but is generally greater than 6 units. Deepest discounts come when all bottles have the exact same engraved design.

Please contact us and we'll work with you on your specific needs.

Nearly everything in our shop can be customized or personalized. If you have an item that doesn't automatically offer personalization options, contact us and we can work with you directly to create a product that suits your needs!

Our wood products are coated (unless otherwise mentioned) with a polyurethane or clear coating to protect any paints and/or the wood, itself. Care should be taken as rough handling may result in broken pieces, scratches/dents, or chips in any coatings.

Our slate products are coated with a food-safe polyurethane coating to protect the natural slate look. We advise wiping them off after use to help preserve this coating.

Our stainless steel items are hand-wash only, as dishwashers can ruin the insulation and cause leaks. Drops and slips can also ruin the insulation, so care is advised when holding or using these items. The engraving is permanent, so you don't need to worry about it peeling up or falling off!

Please check each individual item for a return policy, as we have different policies per item. In general, customized/personalized items are NOT eligible for a return. Most other products are eligible for a 7 day return, with shipping and any damage/etc at the customer's expense.

We cannot offer refunds on purchases that arrive late due to shipping or logistics delays.

No, we cannot make any guarantees on delivery dates. Such a guarantee requires that we can control everything, including shipping carriers and their timeframes, as well as the weather. If we're able, we will do everything in our power to accommodate getting orders to you by the date you need it, but we cannot make a guarantees. We do not issue refunds for items that have arrived late.

If you find an item you like, but you need it sooner than the posted turnaround time, please contact us before purchasing and we'll see if we can fit you in on a rush basis. We still cannot guarantee dates, but we may be able to get your order out sooner than the posted processing time.

Please contact us before making a purchase, and we can discuss your organization and whether we would be a good fit for your needs, as well as any bulk discounts, donations, and/or other offers we can accommodate.

We do not offer free samples. If you need a sample prior to placing a large/bulk order, please purchase one at retail.

We can arrange pickup for those who are local or are willing to drive to our area! Please contact us prior to ordering, and we can work with you directly on the logistics.