PROCESSING TIMES
All items are shipped from the UK within 1-5 business days. Larger orders of 4 or more items may require an extra day.

UK SHIPPING
Items sent to the UK will be automatically posted 1st Class, with the exception of cards and prints which are sent 2nd class. This has a delivery aim of 1-2 business days.

INTERNATIONAL SHIPPING
All items posted internationally are sent via Royal Mail's Airmail, where the delivery aim is predicted to be 5-7 working days - although due to these uncertain times, a more accurate current timeframe is approximately 1-3 weeks for delivery once shipped. Please keep in mind that items can be delayed by customs when entering your country so they may sometimes take longer, for this reason Airmail can take a maximum of 25 business days for delivery. Postage can also be slower around certain holidays due to the increase in items being sent. Therefore if possible please order items in plenty of time, to allow them sufficient time to arrive!

TRACKED SHIPPING
The standard shipping methods do not provide a tracking number - if you want tracked shipping, then this must be selected at the checkout.

SHIPPING DELAYS
We are not responsible for any delays by the postage services. If you have not received your order one month after it was shipped, please contact us and let us know.

INCORRECT ADDRESS / CUSTOMS FEES
We will not be held responsible for losses from incorrect/partial addresses being given to us, or if the item is unable to be delivered due to a problem on your end. If an item is undeliverable and returned back to us, and you wish for it to be re-shipped to you, then you will be required to pay a additional postage fee to cover this. If instead you wish to cancel at this stage, you will receive a refund for the items only minus the postage and packaging charges - please note that custom made to order items cannot be cancelled. The buyer is responsible for any customs/import fees which may occur.

Please make sure you look at all photos, read the descriptions carefully and ask any questions before purchasing.

JEWELLERY CARE
- Keep away from water, as this can damage or tarnish the items.
- Keep away from hairspray, perfume or any other chemicals which may damage or corrode the items.
- Store in a clean and dry place, wipe only with a soft cloth.
- Do not sleep with jewellery on.
- Remove rings when washing hands.
- Crystals can be fragile, therefore avoid any sharp knocks.

We aim to make all jewellery with care and therefore will not be held responsible for any items being damaged after 7 days of delivery, as this would be indicative of the care of the items rather than an underlying fault.

Please remember that plated jewellery will tarnish over time, so we advise following our care guidelines to prolong their wear.

VARIATIONS
All our jewellery is created using unique crystals and stones, therefore variations will occur. You must be aware that the piece you receive may be smoother / rougher / clearer / cloudier or have a variation in colour and brightness. Aura quartz may have brighter or plain areas, or there may be texture or small marks / chips on the surface of raw crystals. This is due to the distinct nature of crystals, meaning that each piece produced is completely unique. Small marks may also be present on items, although these are characteristic of the handmade nature.

Any items with these variations or marks are not classed as faulty, as there are characteristic of the materials and making processes.

PREFERENCE?
If you have a preference to the type of crystal you would like, then please feel free to leave a note with your order (eg. I would prefer a smoother crystal) and we will try our best to match you up with the most suitable piece!

We are also happy for you to pick out your own necklace / crystal from those currently have available - just send us a message so we can send you a photo. Although please note we cannot reserve items, so please try to order promptly to ensure that we can give you the piece you would like.

Worldwide returns are not accepted, which is why we offer these methods so that you will be happy with the piece you receive.