I will dispatch your item asap after receiving payment, normally within 3 working days.

**PLEASE NOTE** I am not shipping internationally until further notice.

I am posting from the UK with Royal mail, first class in the UK, standard Airmail to International buyers. In the unlikely event of an item getting lost in the post, I cannot be held responsible for refunding you, but will do all I can to place a lost claim and try to get the amount refunded from Royal Mail.
In most cases my products are unique and one of a kind, it will not be possible to easily replace damaged or lost items, which is why I ask you to please contact me if you have any problems with your order.
If your order is worth over £20 it will be sent via recorded delivery / International signed for.

IMPORTANT: International buyers are responsible for all additional custom charges that may occur.

FAQs
Q: Can you make me a custom piece?

A: Unfortunately I am not able to fulfill custom orders at the moment, with working a full time job, overhauling the shop, and undertaking various other projects, it is not possible currently.

Q: What steps have you taken to make your shop more environmentally friendly?

A: I try really hard to operate under a zero-waste policy, which is a challenge! Many of my new ideas for products have sprouted from this need to reduce my waste. All fabric offcuts go into cushion making. Any supplies that can't be recycled will end up in my destash section so please check out my shop for that. I reuse as much packaging as possible from incoming deliveries. I am always on the look out for new suppliers with eco friendly policies eg. recycled papers, organic and fair trade fabrics and biodegradable packaging. And I am always open to suggestions on how to improve this stuff and where to go for materials, so please get in touch.

Q: Where do you sell in person? Are there any fairs where I can see the products first hand?

A: I normally participate in several Christmas markets each season, in November and early December, and almost exclusively in the South Wales area. Please follow Stitch City on your preferred social media to find out where I'll be and when!


GENERAL INFORMATION:
My items are made in a smoke free environment. I have a cat who likes to explore the studio, so do let me know if you have a severe allergy!