We ship your parcel within 48 hours of the order.
Orders confirmed on Friday are shipped on following Monday.
PLEASE NOTE Your telephone number will be very much helpful for a safe delivery so pls regard to put your contact phone number with your order.

HEPO’s estimated shipping time vary by weight and destination.
We estimate that your package will arrive within 1 – 7 business days upon shipment. Please consider that it depends on the custom protocol of the country the shipment is entering.
You should expect your delivery between 9am – 5pm, Monday to Friday.
Please note that delivery into extended areas may take a day or two longer.
Customer is responsible for any additional customs fees and taxes which may apply depending on your country’s regulations.

You can easily track your order with the DHL tracking number.
You will receive it by e-mail upon confirmation of your order.
You will also be informed by ETSY about the tracking number.

HOW DO I RETURN OR EXCHANGE AN ITEM?

Returns are accepted in below conditions;
It has to be received back within 15 days. Original safe packing conditions has to be kept and tags has to be attached on it.


HOW DO I KNOW IF YOU HAVE RECEIVED MY RETURNED ITEMS?
You will be informed via email about arrived delivery. If after 10 working days you have not been informed, please contact us via email or phone.

The hemp plant is constantly renewable, a raw material which is resistant to the fast fashion consuming trend, healthy, nature-friendly, sustainable and miraculous.
Its agricultural process being completed with natural cultivation methods, without using any pesticides from seed to sewing by the help of own-developed machines by Ketene A.S located in Turkey. We use only local hemp.
It was turned into a semi-finished product by going through the processes of harvesting, peeling, and then decomposition.
The valuable team of Ketene A.S is the pioneer of the industrial world by creating fiber yarn, fabric from hemp fibers obtained from domestic seeds, and the final product of ready-made home textiles and bag designs in this field of business.

PILLOW PROTECTION

For your pillows long lasting usage, keep it in its protective envelope to prevent it from direct sunlight and dust when you are not using it.
In case of staining of the fabric part, you can wash it on 30 degree delicate wash program or delicate dry cleaning with only ecological detergent.

BAG PROTECTION

For your bags long lasting usage, keep it in its protective bag to prevent it from direct sun light and dust when you are not using it.
Protect its form by filling inside of your bag with clean paper or cloth.
Store it with care to prevent any crush or jamming damages in your storage area.
If the fabric part is stained, wipe it gently with a very soft and slightly damp cloth.