Bullet Designs Inc is not responsible for merchandise once it leaves our facility. Our responsibility is fulfilled once we turn products over to our shipping carrier. Shipping is prepaid. All claims concerning missing and/or damaged merchandise must be made directly to the carrier. Shipping insurance is not provided automatically but is available upon request (please note that there will be an added shipping cost for insurance). Tracking numbers are provided via email; please check spam or junk folders.

Shipping price shown is for USPS First Class International. Other USPS shipping methods are available upon request. We will only use the actual value of the product on the Customs Form. Also, customer is responsible for all Customs fees. Customs fees are unrelated to shipping charges, and therefore, cannot be substituted. International tracking numbers given by the USPS can be unreliable. Bullet Designs will provide as much information as possible, but we are not responsible for tracking numbers that are not updated regularly. Contact your local post office to receive more information. International orders usually take 2 to 4 weeks to be delivered.

All Bullet Designs Inc merchandise is guaranteed for 30 days from date of sale to be free from materials or workmanship defect. This warranty does not cover normal wear and tear such as normal wearing of silver or gold plating, chain breaks, scratches, dulling, fading or obvious abuse. Upon complete inspection, Bullet Designs Inc will determine if repair, replacement, credit or refund is due. No other implied or expressed warranties, including the fitness of the products for a particular purpose, will be honored.

Unfortunately, we no longer offer returns or exchanges. unless we fulfill your order incorrectly or make a mistake.

Custom and personalized orders are not eligible for return, exchange, or refund. All custom, personalized, and engraved purchases are final.

We are not responsible for any mistakes or misspellings on Custom Engraving Requests. While we accept most engraving requests, we cannot honor every one. Some may contain trademarks or other terms that we do not have the right to use or material that we consider inappropriate or simply do not want to place on products. If your engraving request is deemed unacceptable, your order will be canceled and you will be notified via email. BDI reserves the right to cancel any engraving requests after they have been submitted. Engraving orders cancelled or changed during production are invoiced for all expenses incurred. Every effort will be made to meet desired color. However, due to variations in materials and coating, color results can fluctuate.