The product received does not suit you, or you want to change the size? At LeoniBoutique, from the date of receipt of your package you have 14 days to make a return. You can return for exchange or refund (excluding sale or personalized products). The stamp of La Poste being authentic.
In all cases, the products must be returned in their original condition, packaging included with their label, in perfect condition for resale. They must therefore not have been worn, washed or damaged. All goods will be inspected upon receipt.

Personalized products: personalized products will not be taken back or exchanged.

You can customize your orders. Just write to us to see what we can do.

European length standards
O UK/ 2 US/ 33EU - foot length from 21,5 cm
1 UK/ 3 US/ 34 EU - from 22 cm
2 UK/ 4 US/ 35 EU - from 23 cm
3 UK/ 5 US/ 36 EU - from 23,5 cm
4 UK/ 6 US/ 37 EU - from 24 cm
5 UK/ 7 US/ 38 EU - from 24,5 cm
6 UK/ 8 US/ 39 EU - from 25,5 cm
7 UK/ 9 US/ 40 EU - from 26 cm
8 UK/ 10 US/ 41 EU - from 26,5 cm
9 UK/ 11 US/ 42 EU - from 27 cm
10 UK/ 12 US/ 43 EU - from 28 cm

If you have a problem with the measurement, write to us, our designer will choose the right one for you.

The colors of the shoes in the photos posted on the website may differ slightly from the actual colors (the light in the photo may modify the actual color, especially in the case of suede shoes). Please also remember that the shoes are made of natural leather, the color of which may be different for each purchase series.

You have 14 days from the date of receipt of the parcel to return it. Only unused and undamaged products in the condition in which they were received can be returned.
Write to us for detailed information on how to make a return.

We advise that all returns be made through reliable carriers with the possibility of tracking the shipment
and guaranteeing payment of the full customs procedure. As a rule, the domestic post office does not carry out customs proceedings, so use the services of carriers who guarantee customs proceedings.
Important: Please make sure you return the item correctly, otherwise we cannot guarantee that you will receive your return item correctly.

Return costs are borne by the customer.

Processing time
Our shoes are handmade to order. We need 7-10 business days to complete each order.

Estimated delivery time
Estimated delivery time:
Europe: 5-10 business days
America, Australia 15-20 business days
Switzerland, UK: 10-16 business days

We make every effort to ensure that orders are fulfilled on time. However, we have no influence on random events and possible courier delays. We also have no influence on delays caused by customs procedures.