♡
We use a handful of different mail carriers to ensure you get the best, fastest service:

★ UK TRACKING ★

UK orders are sent via Royal Mail First Class, which is an untracked service and usually takes 1-2 days.

If you have paid for FASTER SHIPPING in the UK, your order can be tracked at: https://track.dpd.co.uk/


♥ USA TRACKING ♥

https://webtrack.dhlecs.com/home


★ EVERYWHERE ELSE ★

https://www.deutschepost.de/sendung/simpleQuery.html?locale=en_GB

You should be able to track your item through your local postal services tracking page once your order clears through customs.


♥ FASTER SHIPPING INTERNATIONAL UPGRADE ♥

https://www.royalmail.com/track-your-item


♡ Please do contact us with any questions and we'll be happy to help! ♡

Our turnaround time for photo lockets is currently 3 working days after ordering. (Non-personalised jewellery is posted in 1 working day.)

After we post your order, US customers can usually expect their package in around 7-10 days.

UK orders usually arrive within 3 working days.

If you have placed your order in the last 24 hours, we also offer a faster shipping upgrade here:

https://www.etsy.com/uk/listing/100107311/faster-shipping-priority-post-upgrade

After you’ve ordered, all you need to do is message us via Etsy with your chosen images, in the best resolution you have, and we will take care of the rest!

It may be necessary to send images over two separate messages (Etsy currently can only allow a maximum of three attachments per message) which is absolutely fine.

If you have any problems with sending your photos, we will always get in touch with you to help.

While we can work with nearly any image, we want your locket to look its best! So we will always let you know if your image isn’t working out, and give you the opportunity to send another.

It’s useful for us to have a little background, so faces which are very closely cropped might not look the best in the locket. For our TINY lockets, please avoid group photos (stick to a maximum of two people per photo).