After the one-week making process:

All bag & tote orders (except P.O. box address & remote area) are shipped thru EXPRESS SHIPPING by default, which takes another 2-3 business days. (except remote area / P.O. box address )

All pouch orders (when bought singularly), P.O. box and remote area addresses are shipped thru REGULAR STANDARD SHIPPING which takes 2-4 weeks.

All orders from Malaysia will be shipped through (G Dex). The time of arrival depends on the zone/area you are in.

⚠ During COVID-19 period the shipping of REMOTE AREA will becoming 2 months.

※ Express shipping for pouches and orders over $40 USD.

FOR ALL BUYERS |
● We accept payments through PayPal.
● Note that PayPal also accepts Credit card & Debit card transactions without needing you to sign up or sign in. Simply select PayPal as your payment method and proceed with the rest.
● We also accept e-check payments. Items will only be shipped after e-check has been cleared.

FOR MALAYSIA BUYERS
We accept Maybank and Public bank fund transfers, please contact us before making a purchase.

We can ship to P.O Box, A.P.O Box and Isreal, but unfortunately we couldn't ship to Russia.

WHERE TO TRACK?
When your parcel is shipped out, we will provide you with the tracking number so that you can trace your parcel.
Here are links to tracking websites:

● FedEx
https://www.fedex.com/apps/fedextrack/?action=track

● DHL Express
http://dhl.com/

● Singpost
https://www.singpost.com/track-items/

● GDex
https://www.gdexpress.com/malaysia/e-tracking/

HOW LONG DOES IT TAKE?
It takes about a week for our dedicated seamstresses and craftsmen to handmake your order. We never compromise quality over speed.

※ Since our items are on high demand, please place your order early to avoid peak traffic shall you need it at a specific time.

Parcels to Canada and Europe may be charged with import duties, customs, and local sales taxes levied by the country. The levy amount varies on countries and regulations.

We welcome wholesale and bulk orders. Please message us for further details and quote prices:

Yes, we accept returns and exchange, but please note that the following are non-refundable:
● Shipping fee of your order
● Personalized items

TO RETURN AN ITEM
Once you have decided to make a return, please send the item(s) back to us in its original condition. The shipping cost will be borne by you. We will then make a full refund of your original purchase price.

TO EXCHANGE
Once you have decided to exchange an item, please send the item(s) back to us in its original condition. The shipping costs (for both ways) will be borne by you. we will then ship you the item(s) requested for exchange.

Please return your item(s) via a registered mail service provider so that we can track the package and keep the tracking number for future references. We do not accept a return/exchange without a tracking number provided for the parcel.

CANADA & COUNTRIES IN EUROPE
The recipient may be charged all applicable duty, taxes, and/or brokerage fees C.O.D. in the local currency at the time of delivery. All taxes, duties, and customs fees are the responsibility of the customer. Tax and duty amounts will be presented during delivery, not during checkout. Your local post office or carrier will be able to provide you with further information.

Each country has its own VAT/Tax/Tariff. Your local post office or government office will collect this tax. We will not accept returns if you choose not to pay this tax locally.