We usually take 1-3 business days to ship an order. If you need the product urgently, please call 647-242-6392 or email info@softstrokessilk.com, and we'll see what we can do.

Canadian customers
- Default shipping of our small items* is regular mail (1-2 weeks delivery). - - You can upgrade to Canada Post tracked parcels (5-8 business days) or XPress (3-5 business days) with an extra charge.

US customers
- Default shipping is “Tracked Parcel” by Chit Chats, which takes 1.5-2 weeks. You can upgrade to Canada Post Xpress (about 1 week) at checkout.

Customers from other countries
- We use Chit Chats, which normally takes 2-4 weeks. If you'd like to get it faster, please contact us, and we'll get a quote from Canada Post/DHL depending on your required date of delivery.

For additional assistance please call 647-242-6392 or email info@softstrokessilk.com

For Canadian customers: We ship smaller items via regular mail without tracking. If you would like to have a tracking code, please choose “Tracked Parcel” when you check out. For larger items, our default shipping is “Tracked Parcel”. You will receive an email with the tracking code once the order is shipped.

For US and International customers: You will receive an email with the tracking code once the order is shipped.

Mistakes happen! Please let us know ASAP once you realize the shipping address is wrong. We can always correct the address or cancel the order if the order hasn't been mailed yet.

Please note that if an order is not marked as "shipped" in the system, it doesn’t necessarily mean it hasn’t been mailed, as our shipping staff mark orders as "shipped" after they return from the post office.

Please call 647-242-6392 for assistance or email info@softstrokessilk.com.

Due to different lighting and screen resolutions, colours can sometimes look different in different pictures. We unfortunately cannot guarantee that the colour you see on your laptop or phone screen is 100% the same as the one you see when you hold the item in your hands.

Certainly! Please share more information with us at info@softstrokessilk.com. If you have pictures, that’s even better. If you would like us to replicate an item, for example, a vintage dress, you can mail it to us.
Some unique items we have created in the past include hair bows, retro-style lingerie, massage table headrest covers and silk lingerie bags.

Most of our items are personalized items and thus cannot be returned. However, if you have received a defective item, please let us know and we’ll try our best to help. Please email info@softstrokessilk.com.

Please refer to our size chart (usually the last image in the product listing) to find your size in our system. If you are in between sizes, we recommend that you size up. You can also order a customized item for a perfect fit.

We are located in Liberty Village in Toronto, Ontario, Canada. We don’t have a brick-and-mortar store, so this is only a pickup location.

To arrange a pickup, please email us at info@softstrokessilk.com. We don’t have a change room right now but once we have a physical location we will update the site.

Of course! We have an email subscription program. Please subscribe via our NEWSLETTER box at the bottom, and we will make sure you never miss a sale from us. We also offer a coupon to first-time subscribers.