Adalise hopes you will be happy with your purchase. However if you change your mind or the item is not as you expected, you are entitled to cancel your order and return the item within 14 working days from the date of delivery for a full refund. The items must be unworn and in their original packaging. Postage for any unwanted items or exchanges will not be refunded.

You are responsible for the cost and risk of loss or damage when returning the goods, so please take out enough postal insurance to cover their value.

Please note that for hygiene reasons, we regret that, unless faulty, earrings for pierced ears are not returnable.

Avoid exposing your jewellery to harsh chemicals such as chlorine, household cleaners, cosmetics, hair spray, and perfume.

It is advisable to remove your rings when washing-up or showering as soap can lodge in crevices dulling both the silver and any stones it may contain. Again remove your rings, bracelets etc. if you wear rubber or latex gloves as these can discolour the silver.

To mantain the condition of your jewellery, it should also be removed when cleaning, gardening, playing sports, going to the beach (where the sand acts as an abrasive), or performing any other task which might give rise to dents, scratches or abrasions.

Oils in the skin can sometimes cause a reaction with metals as will perspiration, lotions, shampoo etc.

It is recommended that a special silver polishing cloth is used which both removes tarnish and coats the silver with an anti-tarnishing agent. A single cloth will last for a long time, still working even when it appears grubby from prior usage.

For sterling silver jewellery that you wear often, cleaning will not be required as frequently as the natural oils on your body provide a protective coating to keep it from tarnishing as quickly and also over time cause a natural patina which is unique to the wearer.

Adalise does not advise the use of liquid silver dip.

All jewellery sold by Adalise is produced using 925 sterling silver, is tested and hallmarked Assay Office and therefore complies with all UK Assay legislation for British sterling silver.

Sterling silver is often characterized as pure silver, when in fact it is a silver alloy. Pure silver is defined as 99.9% pure but is generally too soft for most uses. Therefore, sterling silver contains 92.5% by mass of silver and 7.5% by mass of other metals, usually copper. The addition of the base metal gives it strength whilst preserving the malleability and beauty of the precious metal.

In the U.K. there are strict hallmarking laws and all jewellery items over 7.78gms in weight must be hallmarked at one of the four Assay Office in the U.K.

Adalise will not be liable for any handling charges, duties, taxes or VAT levied upon delivery by destinations countries outside the UK, both in regards to original delivery to your country and also if you wish to return your order to us. Adalise is also not responsible for delays due to custom clearances.