All items are made to order, your item may be slightly different from its picture. Items with natural stones will look slightly different from the ones shown in the picture due to the qualities of the material.
All photos can be magnified to show design detail and almost all listings include one photo to show the scale.
All the measurements take very carefully and written in each item description in close approximations. Please take a minute to read them and check all images. If you have any questions or need a special size please contact me.

❖ Earrings length corresponds to the total length.
❖ Necklace length corresponds to total chain length including clasp while pendant size is specified in each listing.
❖ Bracelet length corresponds to the finished bracelet length.

❖ How to select a size for the necklace?
Use a string to mark where you'd like your necklace to hang. Lay the string on a ruler to measure the length.

❖ How to select a size for bracelets?
Wrap a string around your wrist, and make it as loose as you'd like your bracelet to fit (not too tight nor slack). Lay the string on a rule.

Custom order is anything created just for you. It can be any variation of an existing item or completely new design.
These items cannot be returned for a refund or exchange and cannot be cancelled once I start your order, which includes ordering specific materials for your order.

Keep your jewelry dry - remove when showering, swimming, and other contact with water which will tarnish the jewelry.
Protect it from contact with chemicals like perfumes, lotions, or sunscreens and from harsh environments like extreme temperatures and intense sunlight.
Stored your jewelry in a dry place, out of direct sunlight, and away from exposure to the air (especially to prevent polished silver or 14k gold-filled pieces from tarnishing). Store pieces individually in a small sealed ziplock.
Clean your jewelry with soapy water (use mild detergent-free soap) and gently clean using a soft toothbrush. Rinse well and wipe with a soft lint-free cloth.

All jewelry packed beautifully in a NIYAJewelryDesign gift box ready for gifting.
If this piece is intended as a gift, please pick the gift wrap option at the checkout if you want a hand-written gift card added to your order with your personal gift note.

If you are for any reason unhappy with your purchase, please contact me within 3 days of receipt of your purchase. All returns must be authorized by me and shipped within 5 business days after authorization has been given, to arrive within 30 days of receipt of the item. Buyers are responsible for return postage costs. A refund will be issued upon inspection to ensure that the product returned is in its original condition. Please package your return properly to avoid any damage in transit. We are not responsible for any lost packages being returned to us.
❖ For sanitary reasons, there are NO returns on earrings designs with no ear wires (like hoops and studs).

How long oxidized silver jewelry colour will last?
The color of oxidized silver is superficial (the top layer of metal has turned blackened colour). Over time, the oxidized finish can gradually change its look.
❖ Never use commercial jewelry cleaners, as they will remove the patina.
❖ To return the shine you can gently wipe with a soft lint-free cloth.

❖ WHAT IS GOLD FILLED
It is a great economical and quality alternative to solid gold. An actual layer of gold is pressure bonded to another metal. Gold Filled is tarnish-resistant and hypoallergenic. It not to be confused with gold plating as it literally has 100% more gold. As a matter of fact, anyone who can wear gold can wear gold filled.
❖ WHAT IS STERLING SILVER
925 Sterling Silver, an alloy of silver containing 92.5% by weight of silver and 7.5% by weight of other metals, usually copper. It is considered a lifetime product, they are safe for most skin types and considered hypoallergenic. Sterling Silver requires polishing from time to time due to oxidation

International customers, please be aware that your country does charge a customs fee on any purchase from Canada. The buyer's country's customs fees, taxes, duties and practices are the responsibility of the buyer. When you receive your package, your local post office (the one sponsored by your government) will hold your package until this fee is paid. Please check with your country if this fee is required. It is at the expense of the customer.

❖ All orders are shipped tracked. I do not issue a refund for postal errors or packages status marked by the postal provider as DELIVERED.
❖ Although rare, delays may happen especially in seasonal busy times and due to customs checks.
❖ Packages stuck in transit will be treated on a case-by-case basis.
❖ There will be no refund for mail rejected by the postal service provider and returned to the sender (you moved and didn't update your Etsy shipping address, your Etsy shipping address is a business address but it does not include the company name, your international address format was invalid.)
❖ There will be no refund issued for packages that were refused by the customer nor for packages that were failed to be picked up