If you'd like to let us know your custom text for an existing item we sell, simply enter the custom text in the box at checkout when placing your order. If we have any questions, we will be in contact with you.
If you want to add a custom logo to an existing item, send us a message with your image and request.

If you're looking to custom design an item, let us know which of our items you'd like to customize by clicking on the "contact shop owner" button on the top of this page. We accept most custom designs, sometimes with additional cost depending on the item.
Please note that we usually stop accepting custom item requests during busy production times and particularly during the holiday season.

If you ever receive a damaged, defective or the wrong item, please get in contact with us immediately. You have 30 days to return a non-personalized item. You have 14 days to return a personalized item if it arrives damaged, is defective, or if you received the wrong item. Original shipping fees are non-refundable if the reason for the return is out of our control. Return shipping fees are the buyer's responsibility. We do our best to offer great quality custom products, so we hope that you also understand that we will try to accommodate most reasonable return requests. Of course, reach out to us for any questions you might have.

Please message us immediately to request changes to your personalized order. However, if we have started working on your order, we regret that we may not be able to make the requested changes.

If you have a specific date you need to receive your order by, please be sure to include it in your note when checking out. The delivery dates provided by Etsy are only estimates, never guarantees. Please message us so we can let you know if it is possible to expedite your order - be sure to include your location and the date you would like to receive it by.
If the timing is possible, we can process your order faster, but you may need to pay additional shipping costs for a faster delivery service. Depending on the size of heavier items, they may ship USPS or FedEx Ground which can range from 1-5 business days depending on your location from our San Diego shop.

If your order is not personalized, we will do our best to cancel the order if it has not shipped.

If your order is personalized, we will cancel any order if we haven't started working on your order. Please contact us within a reasonable amount of time after placing your order. Sometimes we may start on your custom order right away, sometimes within a few hours or even sometimes the next day, so please reach out with any questions.

Yes, please send us a message with what item you're interested in, quantities, and your ship-to address so we can provide you with shipping costs and we'll create a private listing for you.
Please be aware that orders shipped outside of the United States may be subject to import taxes, customs duties and fees imposed by the destination country. These additional fees are the responsibility of the customer. Customs policies vary widely from country to country so please contact your local customs office for more information. When customs clearance procedures are required, it can also cause delays beyond our original delivery estimates.

Apologies, but we don't automatically provide proofs for any of our standard products - we have a small creation team, and sending proofs for every order is simply not possible for us to do.
You may request a proof and we may provide one for you. We recommend requesting a proof in the "notes to seller" box when you check out - if you request a proof after your order has gone to production, it may be too late for changes.
Please note that one proof with requested revisions is no charge; any additional proof requests and revisions after that will cost extra.
Requesting a proof may delay your order, especially if we don't hear back from you.
During busy production times and especially during the holiday season, we may decline sending proofs.

Unfortunately we can't provide free replacement items due to customer error, which is why we request that you check your spelling and read the entire descriptions for all products, as they provide needed information about personalizing our items.
However, for some items we can usually provide a replacement lid you can replace at home, or other opportunities to fix the personalization, at a discounted cost.
If your item is something that doesn't have an easy fix, we typically offer a discount for placing a new order to correct your personalization.
These are similar solutions for changing event or wedding dates, etc.

Our standard packaging includes a packing slip that doesn't include the price of the item; if you request a gift note for your order we usually leave out the packing slip. Our items always ship in plain packaging so you can't tell what's inside.
We're happy to include gift notes by request, but we don't do gift wrapping - sorry!
Shipping services:
Lightweight items usually ship USPS first class: 1-5 business days is usual for delivery in the US.
Heavy items usually ship FedEx Ground or USPS priority mail. Ground can take up to 5 business days. Priority mail is usually 2-3 days. Some heavy or large items ONLY ship Ground unless they are expedited, requiring additional shipping cost.

We now use the United States Postal Service to ship packages to Canada whenever possible.
We have cheaper and faster shipping to Canada available through FedEx.
FedEx however charges additional brokerage fees in addition to customs paid, and delivers an invoice after delivery for these extra charges. Please message us if you would like to ask about this shipping option.
Please be aware that orders shipped outside of the United States may be subject to import taxes, customs duties and fees imposed by the destination country, including those that are marked as gifts. These additional fees are the responsibility of the customer. When customs clearance procedures are required it can also cause delays beyond our original delivery estimates.